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ManTech Service Center Support in Annapolis Junction, Maryland

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Service Center Support to join our team in Annapolis Junction, MD.

Responsibilities include, but are not limited to:

  • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers

  • Provides user notification of receipt of Web- or email-submitted requests

  • Logs and tracks inquiries using service request management database, and maintains history records and related documentation

  • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility

Qualifications:

  • Experience as a SA in programs and contracts of similar scope, type, and complexity

  • 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel

  • Experience in ticket management system (such as Remedy)

  • Experience with Unix

Desired Skills:

  • Ability to handle stress and work well under pressure

  • Ability to use MS Office

  • Ability to use PC

  • Analytical and Critical Thinking Skills

  • Interpersonal and People Skills

  • Multi-tasking Ability

  • Oral and Written Communication Skills

  • Organizational Skills

Clearance Required:

  • TS/SCI with Polygraph

Physical Requirements:

  • Must be able to remain in a stationary position 50%

  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer

  • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations

  • Working With Data

  • Move about freely in a laboratory setting

  • Repetitive Motions

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

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