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Oracle Technical Director, Customer Engineering (JoinOCI) in Annapolis Junction, Maryland

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. Define specifications for significant new projects and specify, design and develop software according to those specifications. You will perform professional software development tasks associated with the developing, designing and debugging of software applications or operating systems.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of software engineering or related experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

/At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world./

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/Values are OCI s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future./

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/You are the builder here. You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you ll belong and be encouraged./

The OCI Customer Engineering team is chartered with directly assisting customers in implementing workloads on OCI. This team is a customer facing group with Cloud Delivery Managers accountable for workload implementation with the support of Solutions Architects. A typical customer engagement will be to validate customer requirements, ensure proper architecture to meet the requirements and assist the customer in leverage native OCI cloud services to implement their workload. The hands-on nature of this role will result in the delivery managers and solutions architects becoming trusted advisors to the customer.

In order for the customer engineering team to succeed, it is imperative that the delivery managers and solution architects meet and maintain a high bar of technical excellence. The technical director will be responsible for ensuring that the customer engineering team meets that bar by designing and maintaining a technical on-boarding program, driving continuing education into the organization and importantly, acting as a primary liaison with product development to ensure the customer engineering team is enabled on new features and services when they are released.

The customer engineering team is a fast-growing global organization and maintaining this technical bar will include global responsibilities with a strong opportunity for professional growth.


  • Define the customer engineering technical bar

  • Create onboarding programs for delivery managers, solutions architects and solutions engineers

  • Deliver enablement to the globally distributed customer engineering team

  • Build strong relationships with OCI product management and development

  • Track the release of new services and features

  • Ensure customer engineering team continues to meet the technical bar by developing continuing education strategies


  • Strong verbal and written communication skills

  • Significant experience with public cloud providers

  • Strong knowledge of IaaS, PaaS and SaaS

  • Experience working with APIs and software development frameworks

  • Track record of delivering strong technical enablement programs


  • Advanced systems administration experience on either**nix or Windows.

  • Expertise with IaaS and PaaS implementations

  • Experience with Oracle technologies including applications, database, business intelligence, analytics, SOA/integration

  • Experience migrating or transforming customer solutions to the cloud.

  • Experience with Infrastructure Automated Deployment models preferably leveraging CI/CD supported by DevOps teams

Job: *Product Development

Organization: *Oracle

Title: Technical Director, Customer Engineering (JoinOCI)

Location: United States

Requisition ID: 20000MXH

Other Locations: Canada