Travelers Contact Center Technology Engineer - Cloud & Premise in Annapolis, Maryland
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Description Summary
Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities. This job is a team lead.
Primary Job Duties & Responsibilities
Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.
Prioritizes work and manages projects within established budget objectives and customer priorities.
Responsible for establishing and managing to established quality control and security protocols.
Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).
Leverages technology to develop, redesign and/or implement optimal technology solutions.
Builds, leverages, and maintains effective alliances across technical and business community.
Interacts with customers to achieve efficient, effective results.
Multi-tasks, prioritizes according to business priorities and production availability requirements.
Other duties as assigned.
A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, required.
- Three years of experience in Technology required.
Education, Work Experience, & Knowledge
Five years of experience in Technology preferred.
Experience providing technical direction to project teams preferred.
Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.
Job Specific Technical Skills & Competencies
This position requires a specific and unique skill set. Contact Center Engineers possess skills that span across communications engineering, network engineering and infrastructure configuration of Omni-Channel applications.
Advanced knowledge of one or more of the following technical skills:
Foundational IT Infrastructure - Premise & Cloud
Operating Systems - Window/Linux
Software - Genesys, Verint, Aspect, Virtual Hold
Networks, Firewalls, Session Border Controllers
Knowledge of process discipline and IDLC methodology
Environmental / Work Schedules / Other
Operates standard office equipment (Frequency)
Sitting (can stand at will) (Frequency)
Travel Required - Limited
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.