Antwerpen Automotive Antwerpen Hyundai Service Writer in Baltimore, Maryland
At Antwerpen Automotive, customer satisfaction is our top priority. We have continued to grow while holding true to our family values of honesty, integrity, and professionalism. We are currently seeking a Service Writer to join our team. Our busy service department is looking for a collaborative, customer-oriented, and energetic individual to join our service team. If you are tired of where you work and you would like to work in a safe, clean environment, come and see what we have to offer. Add to your experience, develop your skill set and realize your potential with our team. We are a place for employees to have a career, not just a job. What We Offer* Medical, Dental and Vision Insurance * Alternating work week with every other Saturday off * 401K Plan * Guaranteed training salary * 5-Day Work Week * Growth opportunities * Community involvement * Discounts on products and services * Work life balance Responsibilities* Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations * Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations * Monitor the progress of each vehicle throughout the day, and update customers frequently * Increase profitability by maximizing sales & executing retail promotions * Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times * Oversee and participate in quality control * Participate in the development and documentation of standard operating procedures as appropriate Qualifications* High school diploma or equivalent * Previous dealership experience is preferred * Ability to read and comprehend written instructions and information * Excellent customer service skills * Team player * Valid driver’s license & clean driving record We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.