Kelly Services Contact Customer Center Contact Service (Inbound) in Baltimore, Maryland
Contact Center Customer Service Inbound at Federal Credit Union located inFrederick, MD 21703.This assignment is a Temp-to-Hire1st shift position-Hours are Monday-Friday 8 to 5pmPays $15.00 hourly/ weekly payDuties and Responsibilities:1. Establish and develop professional, courteous, and in-depth financial relationships with members via telephone, mail, and electronic mail.2. Understand all products and services offered by the Credit Union in order to stimulate member utilization and embrace Nymeos relationship-building culture.3. Advise members of product benefits, features, rates and details so they can make informed and appropriate choices that benefit their financial well-being.4. Process financial transactions and handle member requests. Maintain security standards according to law and Nymeo policy to protect the interests and identity of the membership, and complete applicable training to maintain these standards.5. Establish new accounts and memberships, process share draft stop payments, order checks and debit/credit cards, retrieve check images, process IRA transactions, and answer questions regarding these transactions and types of accounts.6. Assist members with understanding their loan application status, Direct Deposit and electronic payments/transfers, and remote access services, such as online banking and debit/credit cards.7. Research and resolve member complaints and account issues. Cooperate with and utilize staff in other departments as needed to accomplish resolutions. Ensure proper follow up and member satisfaction.8. Identify and relay to Call Center Manager members' comments and/or complaints about Credit Union services in order to lend direction to future projects and services.9. Follow-up on escalated tickets from the outsourced call center and members electronic requests.10. Perform other duties and responsibilities as assigned by the Call Center Manager(s).