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BCD Travel Global Lead in Baltimore, Maryland

A culture of purpose: Where will your BCD M&E career take you?

As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy? If so, we want to hear from you!

Global Team Lead

We are looking for a Global Team Lead to join our dynamic team. In this client facing role, you will lead the global strategy and operations initiatives for a one of a kind client. If you're excited by driving program strategy, innovating a well-established meetings and events program, and optimizing service excellence on a global scale, read on!

Your responsibilities

  • Partner with global client(s) to develop business objectives for the global meetings program and manage implementation of global resource strategy.

  • Be a leader to global M&E team - culture of team vs. individuals.

  • Develop and deliver a strategic business plan to achieve objectives globally.

  • Consult to provide high value products and services, and service expansion.

  • Oversee client expansions/implementations and ensure seamless implementation.

  • Responsible for financial management of Client account

  • Drive operational excellence and highest levels of customer service, foster a customer centric environment where the customer perspective is central to the activity and thinking of the department.

  • Identify key areas for efficiency and service excellence across the client operating team

  • Implementation of standard operating procedures (SOPs) and the development and implementation of customer specific SOPs

  • Accountability for achieving SLAs and KPIs associated with client agreement

You're good at

  • Communicating with clients. You can own the "room" and convey confidence, knowledge of best practices in events, and a professional presence at first impression and beyond.

  • Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure and are an expert at prioritizing.

  • Establishing long lasting, professional relationships with clients, co-workers and vendors.

  • Cvent, Eved, Excel, Microsoft Office Suite.

  • Ideal candidate possesses 5+ years of experience in the strategic management of large-scale global event strategy and operations in the technology industry.

You might also have

  • A college degree from a 4- year institution.

  • The ability to travel regularly when regular travel resumes.

What we offer you

  • A culture of purpose where we are invested in your happiness and career growth

  • Competitive salary and benefits package

How to apply

Click "apply now" to be considered.

Get to know BCD M&E:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning and execution. We are in the business of creating impactful human connections that matter. Connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to driving success for our customers, our business and ourselves.

See if you belong at

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at