Beacon Street Services Member Services Associate in Baltimore, Maryland
Baltimore-based Stansberry Research is looking for an outgoing and empathetic Member Services Associate to join a team of talented, passionate employees dedicated to serving and delivering world-class support to our subscribers.
Associates will be charged with maximizing member experience by primarily taking inbound calls. This includes providing assistance navigating our website, ensuring customer satisfaction, providing account overview and maintenance, educating subscribers on current promotions, and Stansberry Research publications.
Your main goal is to resolve a customer's problem in "one touch." Therefore, you will be asked to anticipate and/or take proactive measures (based on your continued education of Stansberry Research products) to offer alternative solutions.
Additionally, you will have the opportunity to sell additional subscriptions or offer alternative subscriptions during the conversations you have throughout the day. Sales experience is not required, but is good experience to have for this role.
Stansberry Research emphasizes product knowledge to encourage customers to consider additional services as a part of our value-added approach.
Bachelor's Degree or, in lieu of degree, previous customer service experience.
Excellent customer service, written, and telephone skills.
Ability to build rapport with customer base as well as with co-workers and teammates.
Capacity to analyze and manage problem situations.
Experience working in a fast-paced environment, handling multiple tasks simultaneously.
Previous customer services and/ or sales experience.
Basic understanding of finance and/or investing.
About Stansberry Research
At Stansberry Research, we thrive on new ideas and the entrepreneurial spirit. Naturally, we always look for new people, explorers, and innovators. If you are interested in a career where your ideas won't only be heard but rather celebrated, we'd like to hear from you.
Founded in 1999 and based in Baltimore, Maryland, Stansberry Research is the largest independent source of financial insight in the world. It delivers unbiased investment advice to self-directed investors seeking an edge in a wide variety of sectors and market conditions.
Stansberry Research has nearly two dozen analysts and researchers – including former hedge-fund managers and buy-side financial experts. They produce a steady stream of timely research on value investing, income generation, natural resources, biotech, financials, short-selling, macroeconomic analysis, options trading and more.
The company's uncompromised insight has made it one of the most respected and sought-after research organizations in the financial sector. Stansberry Research has nearly 1 million readers and more than 250,000 paid subscribers in well over 100 countries.
As an employer committed to equal opportunity and a diverse workforce, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
External Company URL: TestUserAdmin
Street: 1125 N. Charles Street
Company Name: Stansberry & Associates Investment Research, LLC (Stansberry Research)