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Johns Hopkins Medicine Operational Development Trainer - Revenue Cycle in Baltimore, Maryland

Operational Development Trainer - Revenue Cycle

Johns Hopkins Hospital/Johns Hopkins Health System,
Baltimore, MD
Requisition # 156588
Day Shift
Full Time (40 hours)
Weekend Work Not Required

Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

Position Summary:

Reporting to the Operational Development Manager, the Operational Development Trainer plays a critical role in the Patient Financial Services Department by designing and developing instructional material for instructor led and online training and development courses for operational systems.



Requires an Associate degree or a Professional certification(s) in Adult Learning or equivalent certification, along with related experience. Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement of a two years’ experience for one year education basis.

Preferred Job Qualifications:

  • Experience in adult education/training in the healthcare industry preferred

  • Experience in staff, management, and organization development required

  • End user training experience in EPIC or other clinical/business operations information system preferred

  • Experience in understanding business and/or clinical workflows related to the assigned application module preferred

  • Experience in project management preferred


  • Knowledge of healthcare finance operations, patient accounting principles, healthcare terminology, industry issues, with the understanding of business operations workflows and Maryland regulatory environment

  • Knowledge and application of adult learning principles

  • Understanding of technical instructional design techniques and technology for instructor-led and online course development

  • Knowledge of training principles, curriculum development and preparation of collateral materials necessary to support a 400 + person department

  • Knowledge in organizational assessment to designing, developing, implementing and evaluating change management programs and organizational problem solving

  • Proficiency in Microsoft Office Applications – Word, Excel, PowerPoint, with proficiency in Learning Management Systems as well as patient accounting and registration applications


  • Possess the ability to coach, influence, facilitate, present, communicate, process development, analyze and problem solve

  • Ability to interpret Revenue Cycle workflows, processes, and terminology in order to translate information into educationally sound training content

  • Ability to utilize multimedia technology and authoring tools

  • Critical thinking and strong analytical skills to support educational implementations and facilitates staff education regarding use of business operations software applications

Required Licensure/ Certification, etc.

Complete and pass credentialing within 3 months of hire date in an assigned EPIC application module at the completion of the Credentialed Trainer program only as assigned. Teaching certification preferred.

Work Experience:

A minimum of 1-3 years of prior experience in adult education/training within a service industry. Must be comfortable working with computers and be able to “troubleshoot” on the fly as hardware or software malfunctions occur during training sessions. Exposure to using TQI methodologies to improve and monitor processes is essential. EPIC experience is a plus.

Day Shift,Full Time (40 hours)(8:00 am-4:30 pm)

Exempt, Pay Grade:NI


Working Conditions:Works in normal office environment where there is little discomfort to due to the extremes of heat, dust, noise, temperature and the like

Johns Hopkins is a Smoke-Free Campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.