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Johns Hopkins Medicine Patient Ambassador - Patient and Visitor Services in Baltimore, Maryland

Patient Ambassador - Patient and Visitor Services

Johns Hopkins Hospital/Johns Hopkins Health System,
Baltimore, MD
Requisition # 148668
Rotating Shift
Full Time (40 hours)
Weekend Work Not Required

Johns Hopkins employs more than 20,000 people annually across our health system. When joining Johns Hopkins, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

The Patient Ambassador meets and greets patients and visitors at the main entrance to the hospital. Provides support and monitors patient flow activities in the main lobby. Coordinates and provides concierge services such as access to wheelchairs, escort to locations within the hospital campus and securing of luggage. Responsibilities also include the monitoring of patient waits for transportation and acting as a liaison with transportation personnel as necessary. Assists with transfer of patients to and from vehicles and making requests for assistance from the lift team when necessary.

Minimum requirements: (1) High school diploma or equivalent (2) Strong hospitality/customer service attributes required. (3) Knowledge of hospital policies and procedures including working knowledge of patient safety and patient transport techniques.

Additional qualifications include:

  • General knowledge of patient transport and age-specific interactions.

  • Strong interpersonal and communication skills necessary to deal effectively with general public and JHH personnel.

  • Ability to handle multiple tasks at one time.

  • Ability to compile and maintain routine activity reports.

Pay Grade: NB

Hours: 40 hours per week

Shift: 8 hour day,Work hours are flexible.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.