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Beacon Street Services Senior Manager of Technical Operations in Baltimore, Maryland

Do you have a talent and passion bordering on obsession with organization and operational efficiency? Do you have the tech and operations chops to walk into nearly any scenario and confidently figure out how to handle it? Do you search ruthlessly for opportunities for improvement and create an infectious energy in your team to do the same?

InvestorPlace -- one of the largest, fastest growing, fastest moving financial publishers on the planet -- is looking for a Senior Manager of Technical Operations to lead our Technical Operations Group.

Our Technical Operations Group is the powerhouse that serves as the central operations hub for our thriving publishing business. This team is the rock-solid core that our editorial, marketing, copywriting, and customer service groups depend on to provide the best experience possible to our customers. This dynamic group handles a diverse and critical suite of functions and responsibilities across tech, creative, and operations.

The leader of this team will shoulder the heavy responsibilities of…

  • Taking ownership of the health, growth, and efficiency of technology and related operations, systems, tools, and practices at InvestorPlace, and

  • Being a skilled, supportive, and empowering manager to the varied team of technologists and creatives that make our business run.

Gut check

Before applying for this role, we ask that you look in the mirror and ask yourself whether you can do justice to both of the above responsibilities. The person for this role is a rare breed. We’re looking for someone with a unique blend of thoughtfulness, intensity, and drive -- a “polite bulldog.”

This person can’t stand it when things aren’t working properly. Clutter and inefficiency keep them up at night. This person is a firm taskmaster. A whip cracker. This person will push everyone involved in our company’s operational group to strive for excellence and progress. But that’s not enough.

Even more important, this person is also great at the “people side” of team management and cross-company interaction. This person is a hammer and a humanist at the same time. This person is empathetic and compassionate. This person delivers instructions, conducts reviews, and fixes problems politely and respectfully.

Above all, the person in this role is an ally to every member of the InvestorPlace team. Strong rapport with teammates and energy around day-to-day work is paramount. Our company is running at warp speed, and we need someone to help keep this fine-tuned engine running longer, faster, and stronger.

If this is you, we can’t wait to talk.

  • Take ownership of the health, growth, and efficiency of technology and related operations, systems, tools, and practices at InvestorPlace

  • Lead, manage, and mentor the varied team of technologists and creatives that make our business run

  • Manage all vendor relationships pertaining to the team’s functions, including ongoing evaluation of existing partnerships, contract negotiations, vendor selection, and seamless vendor transitions / terminations

  • Identify opportunities for improvement in technology, systems, and related processes and advocate for change

  • Collaborate with peers and leaders throughout the company to improve process

  • Build strong, healthy relationships with colleagues at all levels throughout the organization

  • Steward self-education and team education in areas of purview that need development

  • Communicate regularly with key colleagues on updates to tools, systems, processes, relevant changes

  • Make data- and insight-driven decisions to bring about meaningful change

  • Continuously work to improve all of the above

  • 7+ years experience managing large teams in a technology or operations field

  • Bachelor’s degree or advanced education in relevant technology / operations field

  • Direct experience managing teams or functions in at least two of the following areas:

  • E-Commerce development / production

  • Marketing automation

  • Messaging / email / SMS production and delivery

  • Email deliverability management

  • Web / application development

  • Database administration / development

  • Quality assurance / testing automation

  • Functional knowledge of email deliverability, related technologies and strategies, ISP practices, related domestics and international regulations and governance

  • Functional knowledge of web technologies, systems management, operational principles, related best practices

  • Six sigma / lean six sigma training or related education / certifications a plus

  • Experience with Salesforce or similar marketing or CRM platform required

  • Experience with JIRA/Confluence strongly preferred

  • Healthy, human-centered, and empowering management skills

  • Superior written and verbal communication skills

  • Ability to communicate effectively with stakeholders to accomplish goals

  • Exceptional judgement, decision-making, and problem-solving skills

  • Energetic and positive attitude, with an ability to remain solution-focused under pressure

About Us

InvestorPlace is one of the largest, smartest, fastest moving financial publishers on the planet.

Started over 40 years ago, we publish detailed research and recommendations for self-directed investors, financial advisors and money managers.

The InvestorPlace business model is very straightforward: We publish our ideas (via a subscription model) with the aim of enriching and educating investors. If we do our jobs well, our customers stick around. It’s a simple, transparent business model investors have loved since the 1970s.

InvestorPlace editors and analysts have varied backgrounds in the financial industry. They have worked as hedge fund managers, financial advisors, and securities analysts.

Many of the world’s top media outlets have taken notice of our ideas over the years. The work of our analysts has been profiled in The New York Times, The Wall Street Journal, CNN, Bloomberg, Time, MarketWatch, Barron’s and USA Today.

Inside our company’s DNA, you’ll find a relentless focus on respectfulness, hustle, hard work, adaptability, clear communication, data analytics, open mindedness, and creativity.

Our committment:

As an employer committed to equal opportunity and a diverse workforce, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ID: 2020-1328

External Company URL: TestUserAdmin

Street: 1125 N. Charles Street

Company Name: InvestorPlace, LLC