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Johns Hopkins Medicine Senior Operational Development Trainer - Revenue Cycle in Baltimore, Maryland

Senior Operational Development Trainer - Revenue Cycle

Johns Hopkins Hospital/Johns Hopkins Health System,
Baltimore, MD
Requisition # 156585
Day Shift
Full Time (40 hours)
Weekend Work Not Required

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

Reporting to the Operational Development Manager, the Senior Operational Development Specialist plays a critical role in the Patient Financial Services Department by designing and developing instructional material for instructor led and online training and development courses for operational systems.

Other duties include, but not limited to the following:

  • Acclimating new employees to the department

  • Partnering with department leadership to develop individualized staff learning plans

  • Seeking development opportunities for all staff levels

  • Implementing training programs that connect employee with business goals

  • Assisting in developing and maintaining the departments Mentoring Program

  • Introducing process changes and/or payer requirement changes to existing employees

  • Assisting in development of implementation plans

  • Conducting performance audits to identify focused training needs



Requires a Baccalaureate degree in Education, a Baccalaureate degree in a health related field, or an Associate’s degree and a Professional certification in Adult Learning or equivalent certification.

Preferred Job Qualifications:

  • Experience in adult education/training in the healthcare industry preferred

  • End user training experience in EPIC or other clinical/business operations information system preferred

  • Experience in understanding business and/or clinical workflows related to the assigned application module preferred

  • Experience in project management preferred


  • Strong knowledge of healthcare finance operations, patient accounting principles, healthcare terminology,industry issues, with the understanding of business operations workflows and Maryland regulatory environment

  • Knowledge and application of adult learning principles

  • Understanding of technical instructional design techniques and technology for instructor-led and online course development

  • Knowledge of training principles, curriculum development and preparation of collateral materials necessary to support a 400 + person department

  • Proficiency in Microsoft Office Applications – Word, Excel, PowerPoint, with proficiency in LearningManagement Systems as well as patient accounting and registration applications

  • Understanding on how to operate general office and communications equipment, including personal computers and audiovisual equipment


  • Ability to interpret Revenue Cycle workflows, processes, and terminology in order to translate information into educationally sound training content

  • Ability to incorporate policies, procedures, and specific business processing needs into information systems training

  • Ability to utilize multimedia technology and authoring tools

  • Highly effective written and verbal communication and interpersonal skills to establish working relations that foster optimal quality teamwork and education

  • Excellent customer service skills

  • Critical thinking and strong analytical skills to support educational implementations and facilitates staff education regarding use of business operations software applications

  • Strong organizational skills necessary to develop a training curriculum that is systematic and well planned

  • Personal attributes of patience and professionalism; must be able to relate and encourage trainees without intimidating them

  • Strong ability to manage multiple priorities

  • Ability to present complex information, using language and analogies appropriate to the audience Strong leadership ability to direct others without having line management authority

Required Licensure/ Certification, etc.

BA: Required to complete and pass credentialing within 3 months of hire date in an assigned EPIC application module(s) at the completion of the Credentialed Trainer Program. Teaching certification preferred.

AA: Required to complete and pass credentialing within 3 months of hire date in an assigned Epic application module(s) at the completion of the Credentialed Trainer Program and a Professional Certification in Adult Learning approved by the department.

Work Experience:

A minimum of 3-5 years of prior experience in adult education/training within a service industry. Must be comfortable working with computers and be able to “troubleshoot” on the fly as hardware or software malfunctions occur during training sessions. Exposure to using TQI methodologies to improve and monitor processes is essential. EPIC experience is a plus.

Day Shift,Full Time (40 hours)(8am-4:30pm)

Exempt, Pay Grade:NJ


Working Conditions:Works in normal office environment where there is little discomfort to due to the extremes of heat, dust, noise, temperature and the like

Johns Hopkins is a Smoke-Free Campus.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.