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Numotion Service Coordinator in Baltimore, Maryland

Service Coordinator

Tracking Code

7313-128

Job Description

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

SUMMARY OF RESPONSIBILITY:

Receives and implements service and repair requests, determines reimbursement eligibility, and coordinates the timely provision of services.

Essential Functions:

  • Assists customers with service & repair requests, obtains demographics, enters and maintains accurate data in order processing system

  • Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding

  • Enters orders into order processing system assuring that efforts are made to appropriately and complete access all funding at the highest available level

  • Completes orders for replacement parts accurately and in a timely manner, completing warranty and RA documentation as appropriate

  • Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times

  • Coordinates service technicians and warehouse personnel, including scheduling and routing to assure timely provision of service and repair as directed by manager

  • Reconciles routes and daily schedules to insure proper allocation of service technician’s time, reporting discrepancies to management

  • Meets all set productivity and performance standards including keeping abreast of funding requirements and technological advances

Required Skills

QUALIFICATIONS AND COMPETENCIES:

  • High school diploma or general education degree (GED)

  • Previous healthcare experience or coordination/dispatch experience preferred

  • Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals

  • Knowledge of common software, including word processing, spreadsheets, internet, and email

  • Ability to apply common sense and training to carry out detailed written or oral instructions

  • Ability to provide best-in-class customer service

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Location

Baltimore, Maryland, United States

Position Type

Full-Time/Regular

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