Greater Baltimore Medical Center Sr. Ambulatory Practice Manager in Baltimore, Maryland
I. JOB DESCRIPTION SUMMARY:
The Sr. Ambulatory Practice Manager is a strategic leadership position that will manage the overall operations of 3 - 4 physician practices and/ or services in 3 - 4 locations, ensuring a vision and strategy for future growth. This Practice Manager also provides expertise to ensure all patients receive high quality, efficient care. The Sr. Ambulatory Practice Manager is responsible for the oversight of the day-to-day operations in multiple designated practices within GBMC Health Partners. Under limited supervision of the Chief Operating Officer (COO), the Sr. Ambulatory Practice Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes patient access, complete and accurate registration, revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Sr. Ambulatory Practice Manager works collaboratively with physicians, advanced practitioners, and staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity. The position works directly with the COO (or their designee) to support the implementation or enhancement of clinic programs and services aligned with the Departments' strategic priorities. Oversees the quality and quantity of work and work method and preparation of budgets for multiple practices. This position has management responsibilities (e.g. hiring, terminating, performance management) and completes projects through leadership of others under their direct supervision. Oversees and monitors patient experience metrics for multiple practices to ensure customer satisfaction related to patient care, quality and customer service.
Bachelor's Degree in Health Care Administration, Business Management, Business Administration or related field is required. A combination of experience and education may be considered.
Experience 4 years of progressively responsible medical practice management experience is required. Supervisory experience required.
Skills · Knowledge of ambulatory medical practice/ physician practice operations. · Knowledge of and proficiency in the use of Electronic Medical Record systems. EPIC is preferred. · Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, etc. · Knowledge of clinical and business compliance requirements. · Accountable for budget in coordination with CFO, GBMC Health Partners and COO. · Understanding of physician practice billing systems preferred. · Organizes and prioritizes work to meet changing priorities. · Develops and recommends departmental policies to senior management of the department. · Uses sound judgment and data to identify potential problems, and works collaboratively with others to achieve improvement. · Develops and interprets information from a variety of systems and reports. · Participates in the continued evaluation and improvement of the patient registration process. · Develops innovative means to deliver content knowledge through effective training programs. · Strong organizational skills in managing multiple priorities. · Uses critical thinking skills regarding use of the medical practice/business operations software applications. · Highly effective written and verbal communication with the ability to compose, type, proofread and interpret correspondences and reports. · Effective interpersonal skills to establish working relationships that foster optimal quality teamwork and learning. · Detailed understanding of medical practice/business operations workflows. · Ability to effectively lead, supervise and coordinate the work of staff. · Ability to delegate tasks to direct and indirect reports. · Ability to work with diverse personalities and competing priorities to implement projects and tasks. · Excellent customer service skills. · Directs, supervises and coaches front office and clinical staff daily. · Develops vision for practice and executes plans to achieve vision. · Identifies strategy for growth and executes plans to achieve growth goals. · Managing the flow of the clinic to insure compliance, efficiency and patient satisfaction. · Problem solves and addressing issues raised by physicians, employees, and patients · Marketing the practice in the local community · Responsible for carrying out all established policies. · Full Profit and Loss responsibility of the physician practice, including revenue, expenses and budgeting
Licensures, Certifications CPC, CMPE, CMOM, CMMM, CPPM or CSPPM preferred.
Physical Requirements · Ability to work in a fast-paced, stressful environment
Working Conditions · Normal office environment.