Deloitte Bilingual Contact Center Agent - Government Public Sector in Bethesda, Maryland
Bilingual Call Center Agent - Government Public Agency
Work you’ll do
Be a first point of contact for incoming calls and respond to questions, inquires, and provide information.
Bilingual in English and Spanish to be able to answer calls for non-English speaking customers
Provide callers with organization's service information
Identify and escalate priority issues to appropriate resources
Completing call notes and call reports as necessary.
Desire for upward mobility to become a lead or supervisor.
The Contact Center practice is part of Deloitte’s Customer Strategy and Applied Design offering. It focuses on advising, implementing, and operating contact centers operations and technology to elevate the human experience in a digital world. The Contact Center practice achieves this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. We are a matrix organization where we align various resource groups to deliver and provide high quality services.
We deliver set of customer solutions :
Operations | Help clients understand the many disciplines of contact center operational strategy by showing our expertise in planning, building, and operating contact centers in a stand-alone or network environment.
Engineering | Help clients build, improve, redesign, or stand up contact centers using technologies that engage customers and drive growth. Our engineers and architects work with the latest technologies and vendors to deliver integrated enterprise-wide Contact Center/Telephony solutions. Deloitte solutions are focused on delivering fully integrated platforms that include integrated CRM, ERP and Legacy Backend Systems to support Omni-Channel capabilities (e.g., Voice, Email, Chat, Web Collaboration, SMS, Mobile Applications, Web Portals and Social Media).
2 years experience as a Call/Contact Center Agent
Bilingual in English & Spanish
Ability to work flexible hours/days
Must be legally authorized to work in the United States without the need for employer sponsorship, now, or at any time int he future.
Experience experience working with Government Agencies or for a Government Call Center
Experience managing a high call volume and handling questions and issues efficiently
Excellent verbal communication skills
Efficient in Microsoft Office Suite
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. (https://zoomforth.com/s/deloitte/du#home)
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. (http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html)
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Category: Customer Relationship Management
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