Aerotek Customer Service Representative in BETHESDA, Maryland
They are looking for a Customer Service Representative who has the ability to demonstrate empathy, quickly learn, adapt to an ever changing setting, and someone not afraid of the challenges that could arise from being 'relied on' by customers.
They will be reporting to the Manager of Identity Theft Assistance, this position is responsible for educating consumers about Identity Theft; helping subscribers to verify credit file; interpreting and analyzing consumers' written or verbal correspondence; and providing options for immediate Identity Theft resolution. This position helps and leads consumers with every step of Identity theft fraud resolution. The role maintains the integrity of the internal database by ensuring data quality and accuracy.
Top Skills Details:
Call Center experience
Additional Skills & Qualifications:
Ability to work phones through computer systems and within the CRM.
Ability to learn and work remotely
Ability to communicate- read, write, and analyze to then provide guidance in Spanish.
Minimum of 2 years experience in a high volume call center environment required (credit, finance or mortgage industries preferred). •
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.