Marriott Director Brand Retail Activation in Bethesda, Maryland
Job Number 21027480
Job Category Brand Management
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP (https://www.google.com/maps?q=Marriott+International+HQ%2C10400+Fernwood+Road%2CBethesda%2CMaryland%2CUS)
Position Type Management
Located Remotely? Y
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
The Director Brand Retail Activation is a key business member of the global brand and marketing team. The position will work closely with all global brand leaders and Marriott Bonvoy Boutiques to develop and execute a comprehensive brand product strategy for our online retail business (Marriott Bonvoy Boutiques). The Boutiques / online retail business is an important part of Marriott’s new business revenue streams and elevates brand experiences through complementary consumer and in-home products. The director will identify retail trends, develop products appropriate for each brand working closely with the Boutiques team on portfolio, specs and pricing, work with vendors to source the product, develop product packaging and ensure on brand customer support and delivery processes.
In addition, this position will serve as the SME to pull through brand requirements into the online retail strategy and brand retail website development, particularly focused on Luxury, in partnership with both the brand teams and the Boutiques team. The Director will also help establish brand and retail performance metrics.
Education and Experience
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major.
Eight or more years in the online retail and boutiques business
Experience delivery online branded retail experience
Experience managing vendor relationship, product development, package development and customer service
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
CORE WORK ACTIVITIES
Brand and Product Strategy
Define online boutique retail strategy that is in complement to global brand strategy by brand
Identify products by brand that enhance the in-home brand experience
Manage product specs to ensure they fully represents each brand’s in-home expectations
Identify packaging that enhances product aesthetics and is appropriate by brand
Define the merchandising approach for each boutique
Customer Experience and Support
Identify and build the end-to-end customer journey and experience for branded digital retail
Work with supplier and partners to develop a customer support model and KPIs to ensure on brand strategy service experience
Identify promotions to drive results
Track and identify top selling products and continually adjust the merchandising strategy to enhance performance
Set revenue and product sales goals and measure as appropriate
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.