Marriott Director, Digital Product Mgmt -Dining in Bethesda, Maryland
Job Number 20047398
Job Category Sales and Marketing
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Position Type Management
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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
The Director, Dining Products leads the creation of new partnerships and additional features and functionality in support of becoming the “World’s Favorite Travel Company.” To accomplish this, the Director is responsible for managing all aspects of the digital dining experience including setting and monitoring SLAs with partners and reporting/analytics. In addition, this role oversees and partners with teams to ensure delivery across Enterprise Architecture and Shared Platforms, Infrastructure Delivery, Security, Vendor Management for new products and incorporating new capabilities into existing experiences.
Education and Experience
8+ years’ experience in digital product strategy,development, and operational leadership positions, demonstrating progressivecareer growth and a pattern of exceptional performance.
Demonstrated ability to deliver results underdifficult conditions, particularly when faced with complexity and ambiguity.
4-year degree from an accredited university inBusiness Administration, Hospitality Management, Technology or related major.
CORE WORK ACTIVITIES
LeadingEmerging Products for Travel Marketplace
Championsthe effort to understand customer needs beyond the stay and identify keyopportunities to offer new goods and services.
Identifiesand incubates emerging digital products and partners for the travelmarketplace.
Manageproducts throughout the emerging lifecycle phases.
Create& Manage Digital Sandbox for Emerging Products
Stayinformed and keep the organization informed on emerging digital trends and bestpractices.
Leadsthe creation of a digital “sandbox” capability (people, process and technology)for integrated innovation.
Supportsthe governance needed to ensure CX, IT and enterprise requirements are met andmaintained.
IntegratingTravel Marketplace Experiences
Collaborateswith Digital Products to integrate new travel marketplace capabilities intoexisting products and experiences.
Developand share a roadmap showing the activation and evolution of capabilities.
Prepareand advocate for future investments supporting the Marketplace roadmap.
Manageand conduct Human Resources activities
Interviewsand hires employees.
Ensuresemployees are treated fairly and equitably.
Ensuresthat regular, ongoing communication is happening in department (e.g., pre-shiftbriefings, staff meetings).
Fostersemployee commitment to providing excellent service, participates in dailystand-up meetings and models desired service behaviors in all interactions withguests and employees.
Incorporatescustomer satisfaction as a component of staff/operations meetings with anemphasis on generating innovative ways to continually improve results.
Setsgoals and expectations for direct reports using the performance review processand holds staff accountable for performance goals.
Utilizesan “open door policy” and reviews employee satisfaction results to identify andaddress employee problems or concerns.
Ensurespolicies are administered fairly and consistently, disciplinary procedures anddocumentation are completed according to Standard and Local OperatingProcedures (SOPs and LSOPs) and supports the Peer Review Process.
Conductsannual performance appraisal with direct reports according to StandardOperating Procedures.
Championschange ensures brand and regional business initiatives are implemented andcommunicates follow-up actions to team as necessary.
Identifiestalents of direct reports and their teams and assists with their growth anddevelopment plans.
Communication -Conveysinformation and ideas to others in a convincing and engaging manner through avariety of methods.
Leading Through Visionand Values - Keeps the organization's vision and valuesat the forefront of decision making and action.
Managing Change -Initiatesand/or manages the change process and energizes it on an ongoing basis, takingsteps to remove barriers or accelerate its pace; serves as role model for howto handle change by maintaining composure and performance level under pressureor when experiencing challenges.
Problem Solving andDecision Making - Identifies and understands issues, problems, andopportunities; obtains and compares information from different sources to drawconclusions, develops and evaluates alternatives and solutions, solves problems,and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect fromothers; makes a good first impression and represents the company in alignmentwith its values.
Strategy Development -Developsbusiness plans by exploring and systematically evaluating opportunities withthe greatest potential for producing positive results; ensures successfulpreparation and execution of business plans through effective planning,organizing, and on-going evaluation processes.
Building a SuccessfulTeam - Uses an effective interpersonalstyle to build a cohesive team; inspires and sustains team cohesion andengagement by focusing the team on its mission and importance to theorganization.
StrategyExecution – Ensures successful execution across of businessplans designed to maximize customer satisfaction, profitability, and marketshare through effective planning, organizing, and on-going evaluationprocesses.
Driving for Results -Sets high standards of performance for self and/or others; assumesresponsibility for work objectives; initiates, focuses, and monitors theefforts of self and/or others toward the accomplishment goals; proactivelytakes action and goes beyond what is required.
Customer Relationships - Develops and sustains relationships based on an understanding ofcustomer/stakeholder needs and actions consistent with the company’s servicestandards.
Global Mindset -Supports employees and businesspartners with diverse styles, abilities, motivations, and/or culturalperspectives; utilizes differences to drive innovation, engagement and enhancebusiness results; and ensures employees are given the opportunity to contributeto their full potential.
Strategic Partnerships -Developscollaborative relationships with fellow employees and business partners bymaking them feel valued, appreciated, and included; explores partnershipopportunities with other people in and outside the organization; influences andleverages corporate and continental shared services and/or discipline leaders (e.g.,HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives;maintains effective external relations with government, business and industryin respective countries; performs effectively as a liaison between locations,disciplines, and corporate to ensure needed resources are received andcorporate strategies are understood and executed.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignmentsand work processes to best fit the needs and/or support the goals of anorganizational unit.
Talent Management -Provides guidance and feedback to help individuals develop and strengthenskills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Business Acumen - Understands and utilizes business information to manage everydayoperations and generate innovative solutions to approach business andadministrative challenges.
Continuous Learning -Actively identifies new areas forlearning; regularly creates and takes advantage of learning opportunities; usesnewly gained knowledge and skill on the job and learns through theirapplication.
Strategy Knowledge - Understandingand utilizing professional skills and knowledge in a specific functional areato conduct and manage business operations and generate innovative solutions toapproach function-specific strategic work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software(e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or dividesquickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information andideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences andparagraphs in work related documents.
Writing - Communicates effectively in writing asappropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.