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Hologic Field Service Engineer - Maryland in Bethesda, Maryland

Field Service Engineer - Maryland

Post Date 6 days ago

Our PURPOSE —to enable healthier lives everywhere, every day —is driven by a PASSION to become global champions for women’s health . We succeed by fulfilling our PROMISE to bring The Science of Sure ® to life through product quality, clinical differentiation, customer relationships and our team’s talent and engagement.

Our Purpose is simple: to enable healthier lives everywhere, every day. Toward this end, we offer clinically proven products designed to detect, diagnose and treat disease and other health conditions that primarily affect women—earlier and more accurately than ever to provide ever greater certainty and peace of mind. This focus has fueled our long track record of innovative medical breakthroughs across many therapeutic areas—breast health, cervical health, body composition, gynecologic health, perinatal health, skeletal health and sexual health—touching the lives of more than 230 million women around the world every year. In fact, as global champions for women’s health , no company in the world has done more to fight cervical and breast cancer than Hologic —and we will continue to challenge ourselves to ensure that future generations of women have access to our life-saving innovations.

Of course, none of this would be possible without the talent and passion of our employees. Together, our collective expertise and dedication to develop and market robust, science-based certainty, sustain a pipeline of exceptional solutions that respond to the unmet health and wellness needs of women, families and communities. And when we fulfill our purpose and promise to the world, we also fulfill another goal: a business that generates sustainable global financial growth from which success and prosperity for our company, employees and investors naturally follow.

Hologic is seeking a full-time Field Service Engineer (FSE) to be based in Bethesda, MD area.

Summary of Duties and Responsibilities

  • Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.

  • Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.

  • Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.

  • Assist other Field Engineers as necessary.

  • Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.

  • Complete and submit all required paperwork on time and accurately.

  • Train customers on the basic operation and use of Hologic products.

  • Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.

  • Provide support at conventions, trade shows and customer trials.

  • Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.

  • Manage inventory, keep accurate records, and return unused and failed parts promptly.

  • Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.

  • Manage the assigned territory in an organized fashion.

  • Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.

  • Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.

  • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Qualifications

  • Must be a self-starter, able to travel and work independently with minimal supervision.

  • Must be capable of multi-tasking, setting priorities and scheduling work activities.

  • Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.

  • Willing to work flexible hours and overtime on short notice.

  • Position requires the ability to be “on call” after normal working hours.

  • Depending on location, position may require frequent overnight travel.

  • Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.

  • High degree of mechanical aptitude.

  • Excellent communications skills, both written and verbal are required

  • Education

  • Associates Degree or equivalent in electronics, computer science or related technical discipline is required.

Experience

  • 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.

  • Experience designing, installing, or maintaining computer networks highly desirable.

Specialized Knowledge

  • Strong computer literacy.

  • Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.

Additional Details

(Including Physical & Mental requirements)

  • Must be able to lift a minimum of 50 pounds.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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