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Defense Health Agency Food Service Worker Supervisor in Bethesda, Maryland


About the Position: This position is located in the Director for Administration, Department of Nutrition Services, Food Operations, at the Walter Reed National Military Medical Center in Bethesda, MD. The incumbent serves as a Food Service Worker Supervisor in the Nutrition Services Department (NSD) of a medical treatment facility (MTF) with responsibility for the serving area operation in the dining facility, as well as the operation of cash registers, cash collection and turn in.


Clear cash registers, reconcile cash, and maintain chain of custody and accountability of cash until deposited.

Plans the use of subordinate workers and coordinates work controlled by subordinate supervisors.

Establishes deadlines and prescribes work sequence for individual workers based upon room service policy.

Establishes daily work assignments; explains work requirements, methods and procedures; instructs subordinates in new procedures and provides assistance when problems arise.

Makes adjustments in procedures and sequence of operations as necessary to accomplish work effectively and economically.

Recommends solutions to staffing problems and work operations directed by other supervisors.

Ensures that equipment and supplies are maintained and properly used.

Plans and establishes an overall leave schedule; schedules and approves all leave requests; determines training needs of subordinates; provides on-the-job training and arranges formal cross-training to improve employee skills.

Reviews subordinates' position descriptions for adequacy and accuracy.

Conducts patient satisfaction surveys monthly to monitor patient satisfaction with Room Service by ward and by meal.


Conditions of Employment


Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Army Defense Civilian Intelligence Personnel System (DCIPS) EmployeeCurrent Civilian Employees of the Defense Health Agency (DHA)Current Civilian Employees of the National Capital Region Medical DirectorateCurrent Permanent Department of Defense (DoD) Civilian EmployeeDefense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. There is no specific length of training or experience required. However, you must be able to demonstrate, through experience shown in your written application materials that you possess the sufficient knowledge, skills, and abilities to successfully perform the work of this position without more than normal supervision. Minimum Qualifications (Screen Out Element): Ability to do the work of an Food Service Worker Supervisor ability to Supervise. I have the ability to perform common activities within a hospital food service department. I am skilled in scheduling work assignments. I am skilled prescribing deadlines and work sequences for individual workers. I am skilled in recommending performance requirements, promotions, reassignments, or other status changes of assigned personnel. I am skilled in instructing employees. - Failure to meet this Screen out Element will result in an ineligible rating.. Preferred, but not Required: Successful completion of the ServSafe course or hold a valid food handler's card is preferred. Ability to Interpret Instructions, Specification, etc.Ability To Lead or SuperviseAbility To Use and Maintain Tools and EquipmentDexterity and SafetyTechnical Practices (theoretical, precise, artistic)Work Practices PHYSICAL EFFORT: Work requires continual standing and walking for prolonged periods of time, frequently stooping, reaching, pushing and pulling, and bending. Maybe required to work on ladders and perform heavy work such as scouring large size cooking utensils and moving heavy carts and trucks in unloading, storing, and delivering supplies. Frequently lifts or moves objects weighing up to 40 pounds unassisted, and occasionally lifts or moves objects weighing over 40 pounds with the assistance of lifting devices or other workers. WORKING CONDITIONS: The work is performed in kitchen areas where steam and heat from cooking and dishwashing equipment often cause uncomfortably hot temperatures and humidity. The work area is well lighted, but usually hot and noisy from food service activities. Worker is exposed to steam, fumes, and odors from cooking and extreme temperature changes when entering walk-in refrigeration or freezing units. There is danger of slipping on wet floors that have been recently mopped or where food has been spilled. The worker is regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units.


Additional Information

Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. You may claim military spouse preference (MSP). Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your ICTAP eligibility. Additional information about the program is on OPM's Career Transition Resources website. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.