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Marriott Franchised General Manager in Bethesda, Maryland

Job Number 21038973

Job Category Property Leadership

Location AC Hotel By Marriott Bethesda Downtown, 7359 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP (

Brand AC Hotels

Schedule Full-Time

Relocation? Y

Position Type Management

Located Remotely? N

Additional Information: This hotel is owned and operated by an independent franchisee, OTO development. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

About OTO

OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

Job Summary

OPENING - GENERAL MANAGER - AC Hotel by Marriott, Bethesda

  • New Hotel Under Construction - Opening Q1 2022

This is an exceptional opportunity to be the Opening General Manager of this flagship property that is currently under construction and slated to open in early 2022.

This stunning high rise hotel is located in the heart of downtown Bethesda, adjacent to the Bethesda metro stop, just three blocks away from the new Marriott Headquarters , and six (6) miles from downtown DC. It features: 220 contemporary guest rooms, a 4,000SF state of the art fitness center, as well as 4,000SF of meeting space on the 18th floor, including an outdoor terrace with views of downtown DC. The AC Restaurant and Lounge is located on the ground floor with an expansive outdoor sidewalk cafe.

What will you be doing most days?

  • Lead the property in the generation of revenue through sales and marketing efforts

  • Maintain strong knowledge of and relationships in the local market

  • Manage relationships with hotel vendors and negotiates service agreements as appropriate

  • Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance

  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.

  • Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters

  • Ensure service, technical skills, and other training occurs throughout the property

  • Establish and maintains open, collaborative relationships with direct reports and entire team

  • Establish a presence with team members on property and actively solicits team member feedback and utilize an “open door” policy

  • Hire team members who demonstrate strong functional expertise, creativity, and leadership

  • Observe service behaviors of team members and provides feedback to individuals and/or supervisors.

  • Review comment cards, guest survey results, and other data to identify areas of improvement with team members

  • Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles

  • Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction

  • Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations

  • Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate

  • Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

Job Requirements

  • You have a minimum of 5 years of progressive hotel management experience

  • You have previous hotel management experience with a proven success in leadership of teams and guest service results

  • You have the financial acumen required to work with and understand financial information and data

  • You have a bachelor’s degree or an extensive amount of relevant work experience

  • You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution

  • You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues

  • You have a valid driver’s license from the appropriate state

  • You have exceptional time management and multitasking skills

  • You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

This company is an equal opportunity employer.