Marriott Franchised General Manager in Bethesda, Maryland
Job Number 21038973
Job Category Property Leadership
Location AC Hotel By Marriott Bethesda Downtown, 7359 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP (https://www.google.com/maps?q=AC+Hotel+By+Marriott+Bethesda+Downtown%2C7359+Wisconsin+Avenue%2CBethesda%2CMaryland%2CUS)
Brand AC Hotels
Position Type Management
Located Remotely? N
Additional Information: This hotel is owned and operated by an independent franchisee, OTO development. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!
OPENING - GENERAL MANAGER - AC Hotel by Marriott, Bethesda
- New Hotel Under Construction - Opening Q1 2022
This is an exceptional opportunity to be the Opening General Manager of this flagship property that is currently under construction and slated to open in early 2022.
This stunning high rise hotel is located in the heart of downtown Bethesda, adjacent to the Bethesda metro stop, just three blocks away from the new Marriott Headquarters , and six (6) miles from downtown DC. It features: 220 contemporary guest rooms, a 4,000SF state of the art fitness center, as well as 4,000SF of meeting space on the 18th floor, including an outdoor terrace with views of downtown DC. The AC Restaurant and Lounge is located on the ground floor with an expansive outdoor sidewalk cafe.
What will you be doing most days?
Lead the property in the generation of revenue through sales and marketing efforts
Maintain strong knowledge of and relationships in the local market
Manage relationships with hotel vendors and negotiates service agreements as appropriate
Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
Ensure service, technical skills, and other training occurs throughout the property
Establish and maintains open, collaborative relationships with direct reports and entire team
Establish a presence with team members on property and actively solicits team member feedback and utilize an “open door” policy
Hire team members who demonstrate strong functional expertise, creativity, and leadership
Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
Review comment cards, guest survey results, and other data to identify areas of improvement with team members
Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
You have a minimum of 5 years of progressive hotel management experience
You have previous hotel management experience with a proven success in leadership of teams and guest service results
You have the financial acumen required to work with and understand financial information and data
You have a bachelor’s degree or an extensive amount of relevant work experience
You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution
You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues
You have a valid driver’s license from the appropriate state
You have exceptional time management and multitasking skills
You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
This company is an equal opportunity employer.