Sona Dermatology and MedSpa General Manager in Bethesda, Maryland
Sona Dermatology is looking for a strong General Manager to join our Bethesda and Germantown, MD team!
Are you the one? If you care about people, seek performance-professional fulfillment (achievements, fit, financial), and want to make the world a better place, we would love for you to join us in our pursuit of excellence on our journey to save lives, build relationships for life, and make a difference in the world, one person at a time.
For 20+ years, Sona Dermatology, the innovator, and leader in clinical-1st integrated clinical-cosmetic skincare for life, has been transforming our “center-of-our-universe” clients’/patients’ lives with a personalized continuity of essential clinical care and world-class cosmetic care to ensure results for life (health, wellness, happiness). In addition to Sona’s elite, board-certified Dermatologists who specialize in holistic, integrated skincare (including Mohs surgery), Sona’s industry-leader recognition includes Allergan Black Diamond, Top 1% Anti-Aging/Vitality Injectables, Top 10 Botox, and #1 Coolsculpting (body contouring, fat reduction/weight loss).
At Sona Dermatology, we are a beautifully, dynamically, powerfully diverse community of individuals who value inclusion and aspire to give all of us/each of us (collectively and respectively) the opportunity to achieve our full potential, unencumbered by bias and discrimination resulting from age, ethnicity, gender, race, religion, nationality, sexual orientation, gender identity, socioeconomic position, or political ideology. We choose love over hate, we choose unity over exclusion, we choose assumption of positive intent over accusation, we choose problem-solving over indifference, and we choose defining the future over being defined by the past. In these demanding times, we are lucky to have each other and strive to make a difference, be a positive force for good, offer love and support to those in need, and make the world a better place.
The GM is a mission-critical leadership role within Sona Dermatology. For your respective market, you and your team are responsible for leadership and excellence in 1. quality of patient care/outcomes, 2. quality of patient experience/service, and 3. overall center-level performance, productivity, value creation across the entire market (existing and new centers).
With extraordinary opportunity and great expectations-accountability, the GM enjoys commensurate performance-based compensation (base, benefits, bonus), career/professional development opportunities, and requisite latitude to collaborate, innovate, and drive/execute results.
In addition to servant leadership and top talent EQ/IQ, the GM operates in a highly dynamic environment where it is vital to 1. be a subject matter expert in all Sona Dermatology processes (executing and solving for success towards KPI targets) and 2. actively communicate and partner daily with Center-Level Teams, GM-Peers, and Corporate Team.
Role / Duties & Responsibilities
General Manager has many responsibilities and serves in one of the most important and complex roles at Sona Dermatology. The GM is responsible for leadership and management of the functions (safety, care/outcomes, experience/service, growth, P&L performance, value creation) and includes:
#1 Patient Continuum of Integrated Skincare for Life Value Proposition (clinical, cosmetic, retail)
Accountability for 3.0 Integrated Skincare Business and Operating Model (up to $20MM P&L)
Active-Engaged Leadership & Management to Drive Daily Excellence (patient care, service, value)
Strategic Plan/Tactical KPI Performance (care/outcomes, service, BD-growth, P&L/value creation)
P1! Top Talent Organization (planning, hiring, training, staffing, development, retention (culture))
10x Growth-Operations Blueprint/Playbook for Centers (goals-objectives, checklists, reporting)
Asset-Inventory-Process Management and ROI Optimization (policies, procedures)
Business Development (growth initiatives, MVP referrals, strategic partnerships)
Collaboration (Center Teams, GMs-Peers, Corporate Team, Strategic Partners)
Communication Catalyst (available, direct, empathetic, listen, mentor, transparent)
Data-Driven Analytics/Insights & Technology-Enabled/Accelerated COE Workflows
Market Administration (e.g., 3.0 Sona Dermatology Leadership, HR-Paycom etc.)
GM reports to VP, 3.0 Skincare and partners with Center Teams, GMs-Peers, and Corporate Team. The ideal GM will oversee Sona Dermatology’s growth and operations for her/his respective market and is a leader with strong interpersonal skills, professional and personal integrity, and an effective leadership style aligned with Sona Dermatology’s organizational guiding principles:
Excellent in Pursuit of Extraordinary
Sona Derm P1! Servant Leadership
Ecosystems, Not Hierarchies
Culture of Accountability/Urgency
Breakthrough Comfort Zone DNA
Definition of Success
Build-Lead Market Center-Level Teams (10x Commercial/Operational Excellence)
Drive Operations and Growth to Achieve/Exceed Operating Plan (2021, 3Y, 5Y)
Deliver Results to Accelerate Growth and Maximize Value Creation
Capabilities Experience / Expertise / Education
5-10+ Years GM Leadership Experience (commercial, operations, P&L)
5-7+ Years Healthcare (clinical-dermatology or cosmetic; bonus consumer/retail)
1-5+ Years Growth and Innovation in Healthcare, Health & Wellness, and/or Retail
1-5+ Years Working with Derm Physicians, Aesthetic Providers (including NPs/PAs)
Professional Certifications (e.g., healthcare, operations, OSHA, health & safety, etc.)
Track Record of Breakthrough Results (safety, care, service, revenue, value creation)
Entrepreneurial Spirit (active/decisive, problem-solver, growth/innovation ventures)
Exposure to Operations Excellence Tools (Agile, Design-Thinking, Kaizen, Lean/Six Sigma)
Expertise in Growth Strategy including Leveraging Data and Analytics/BI Resources
Commercial Excellence Toolkit (BD, CRM, Organic Initiatives, Referrals-Clinical/WOM)
Fit with Sona Dermatology Mission, Team, Values (desire/passion to make a difference)
All-In, Digital-First, Vital Few Success Factors, Creative Problem-Solver, Self-Starter, High Confidence-Low Ego, Servant Leader, Tolerant Collaborator, Executive Presence, Strong EQ-IQ, High Ethical Standards-Professional/Personal Integrity
Bachelor's Degree and Continuing Relevant Industry/Professional Training
Available for Moderate Travel (up to 10%-20%)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Sona Dermatology is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.