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Marriott Manager, Insurance - Americas in Bethesda, Maryland

Job Number 20052882

Job Category Finance and Accounting

Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


This position administers critical elements of Marriott luxury brands including, The Ritz-Carlton, Edition, St Regis, Luxury Collection and Residential (all brands) risk management and insurance programs, including contract review and renewal submission for the Americas (North and South America). This position would also support various initiatives within the Consumer Operations business and support the evolving needs of that division including new business ventures, online travel and excursion business, Marriott Rewards, IT cyber security and privacy support, group sales, and other related need. The position will act as the key resource for high hazard activities. The position requires a detail-oriented person with excellent written, analytical, and verbal communication skills, as well as a demonstrated commitment to the risk management discipline. The Manager, Insurance- Americas reports to the Senior Director, Insurance-Americas.


• Responds to, solves and makes decisions on standard/routine business requests.

• Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.

• Assists other team members in achieving business results by:

o Utilizing technical knowledge and skills to enhance business processes.

o Establishing priorities for self and, where appropriate, others.

o Allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.

o contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc.).

o Demonstrating an awareness of personal strengths and areas for improvement and acting independently to improve and increase skills and knowledge.

o Performing other duties as appropriate.


  1. Luxury brands for the Americas (domestic and international responsibilities)

• Support Law Dept by analyzing and negotiating contractual insurance and indemnity provisions

• Create and manage fidelity bond and directors & officers insurance coverage placements and renewals for the Ritz-Carlton Residences

• Maintain program schedules & insurance policies

• Obtain, analyze and assimilate renewal data

• Teach and assist operations with certificate review and coverage analysis

• Research and resolve coverage issues

• Provide risk management support for The Ritz-Carlton Residences operations group

• Consult on the development of SOPs

• Manage general analysis of limit adequacy and analysis to owners, lenders, etc.

• Interface with The Ritz-Carlton Accounting regarding property, liability, and D&O premium allocations

• Partner with business partners within Marriott to understand future strategy of Residences group and lead insurance group’s day to day support

  1. Manage analysis and review of Business Case Analyses (BCA) in partnership with Global Safety & Security Department representative(s) and act as the subject matter expert for key business initiatives

• Work with hotels to determine which activities fall into the potentially high-risk category.

• Determine (and negotiate as necessary) appropriate insurance levels and indemnity agreements

  1. Manage insurance issues for The Ritz-Carlton Spa, KidsClub, Health Clubs, and all ancillary Luxury businesses and residences

• Support Law Dept by analyzing and negotiating contractual insurance and indemnity provisions

• Obtain, analyze and assimilate renewal data

• Research and resolve coverage issues

• Provide risk management support for the operations groups

• Support Loss Prevention efforts in the regions

• Support the insurance needs and compliance of Vistana managed residences

  1. Manage Project Vault, (High Risk Activities and Certificate Tracking)

• Work with customers and groups to define requirements

• Conduct testing as necessary

• Consult with manager to determine goals and requirements

• Assist in the coordination and design of web content to implement product enhancements developed by management

• Evaluate and report on web site effectiveness, based on usage statistics, budget, and visitor feedback. Communicate information on a monthly basis to Manager

• Identify hyperlinks to connect pages of related information

• Perform on-going site maintenance including editing content, identifying bugs, and communicating issues to appropriate departments

• Maintain project documentation in accordance with established process

• Act as the single point of contact to report technical problems or to make inquiries about risk management

  1. Act as the Brand/Marketing Insurance Business Partner supporting various initiatives the Consumer Operations business unit

• Support the IT division on contract negotiations including insurance, indemnification and liability caps

• Ongoing development of insurance limits and levels for the various IT initiatives that are constantly changing

• Support Group Sales with insurance and indemnification negotiations for key business clients both at the hotel and national level

• Support the insurance and indemnity negotiations for online travel agency (OTA) and travel partnerships including excursion programs

• For businesses where Marriot has an ownership percentage, manage the insurance placement and review the insurance needs of the business ventures including Design Hotels, PlacePass, and similar businesses

• Facilitate director/board observer tracking for D&O purposes

• Provide insurance support for Marriott Rewards global initiatives including partnerships both from a contract and BCA perspective

  1. Assist Senior Director with the insurance placement for cyber and privacy insurance globally

• Assist in the management of the broker

• Review and handle coverage placement

• Analyze needs of the program vs. availability of limits, coverage terms and pricing

• Create a comprehensive communication plan with Owners, BMSC, and other key stakeholders

• Oversight of key administrative issues associated with the placement of both coverages

• Report to key management regarding overall financial impact

• Partner internal business partners to facilitate franchise cyber insurance compliance

  1. Special projects including training and presentation development


• At least 5 years of relevant, progressive, insurance/risk management or insurance brokerage experience

• Experience with foreign operations or multi-lingual skills a plus

• Excellent communication, interpersonal, and organizational skills. Superior writing skills.

• Strong interpersonal skills to influence and communicate effectively with insurance and non-insurance professionals

• Demonstrated proficiency in Excel, MS Word, Outlook, Access, and PowerPoint

• Ability to work independently, anticipate customer and business needs.


• Bachelor’s degree in related field

• Prior ARM and/or CPCU coursework encouraged

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.