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Randstad Patient Enrollment Specialist in Bethesda, Maryland

Patient Enrollment Specialist

job details:

  • location:Bethesda, MD

  • salary:$15 - $18 per hour

  • date posted:Monday, October 12, 2020

  • experience:Entry Level

  • job type:Temporary

  • industry:Professional organization

  • reference:AB_3482421

  • questions:juliet.denton@randstadusa.com301-654-7941

job description

Patient Enrollment Specialist

A reputable Healthcare Enrollment Services Company is currently hiring for multiple seasonal remote call center openings! They are seeking hard-working individuals with great customer service and telephone expereince. Individuals must have experience with healthcare call centers, customer serivce, patient/provider interaction, insurance verification and CRM or EMR data-entry.


  • Providing fantastic customer service and enrollment support to a wide variety of callers

  • Speak with patients, pharmacies, physicians, and insurance providers in a fast-paced and high-volume call center hub

  • Assistance in functions to facilitate co-pay program enrollment, online portal account services, and insurance claims support

  • Resolves any customer requests in a timely and accurate manner; escalates service issues as needed

  • Displays patience, willingness to help, and goes the extra mile to assist patients and providers

  • Effectively utilizes tools, training, and knowledge repository to accurately inform callers of processes and ensure responses and process management are consistent with program SOPs and WIs

  • Document all interactions and patient information thoroughly and accurately accourding to the script and protocol


  • Medicare Compliance


  • OSHA

  • Patient Support

  • EMR

  • Health Insurance Policies

  • Analytical Thinking

  • Healthcare System Navigation

  • Data Entry

  • Basic Software Skills

  • Call Center Support

  • Medical Software


  • High School


  • Years of experience: 2 years

  • Experience level:Entry Level

Shift: First

Working hours: 10 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.