Marriott Senior Director, Platforms in Bethesda, Maryland
Job Number 20050625
Job Category Sales and Marketing
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Position Type Management
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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Leads Marriot Digital’s Global Platforms & Tools team and its efforts to enhance and expand the global capabilities and scale the core platform to drive Marriott’s digital efforts. The Senior Director, Digital Platforms and Tools will foster a culture of innovation and collaboration through close partnership with various continent and Marriott HQ stakeholders to deliver revenue growth, deepen customer engagement, and activate new audiences for the company. Reporting to the VP, Global Platforms & Continent Partnerships, this position will be responsible for growing and managing a team of high performing product and platform managers who oversee day-to-day development of the Platforms and Tools products. This role will also provide thought leadership and expertise to help grow Marriott’s global footprint by elevating and extending the platform and operational capabilities.
Education and Experience
4-year degree from an accredited collegeor university
10+ years of experience in productmanagement / development positions, with demonstrated experience in complextechnical platforms or transformational initiatives, including:
Direct experience leading teams indefining, creating and supporting enterprise-scale platforms with digitalimplementations
Direct experience collaborating withmarketing, analytic and technology teams in defining, creating and supportingcustomer-facing digital experiences
Experience with complex contentmanagement and global presentations improvements
Consulting and strategy developmentexperience, including complex stakeholder engagement and action planning
Knowledge and practice of coreprincipals of software development lifecycles – preference for knowledge andexperience with Agile practices.
Knowledge of internet and mobiletechnologies and ability to leverage technical capabilities to meet businessneeds
Experience managing multiple complexinitiatives simultaneously
Excellent program /project management skills to lead teams in distributed environments involved indelivering complex business systems.
Relationship-buildingskills as well as strong leadership and team management skills, with deepunderstanding of business impact on delivery.
Strong planning skills including abilityto develop presentations, roadmaps and spreadsheets.
Strong interpersonal and meetingfacilitation skills required to lead and manage all team members, internal andexternal clients, vendors and meetings.
Strong leadership and mentoring skillsthat inspire team confidence while motivating team members in a creative andeffective manner
Ability to solve real-life problemsquickly, think creatively and satisfy speed-to-market needs
Dynamic people skills (team orientation,judgment, interpersonal relations, results/goal orientation,resiliency/adaptability)
Experience managing products andprojects through a highly matrix and relationship-based organization
CORE WORK ACTIVITIES
Collaborate with VP, Global Platformsand Continent Partnership to own and deliver the Marriott Digital GlobalProduct & Platform Initiative Roadmap
Responsible for formulating a defensibleproduct vision, strategy & roadmap and guide the execution of theroadmap
Create global platforms strategy,solutions and tools that span and can be managed by distributed, global marketsin 12+ languages – balancing both near term priorities and long-term visions
Develop a comprehensive strategy and roadmapfor enhancing and expanding the global platform’s content management andglobalization / localization capabilities
Lead and scale the Platforms & Toolsteam to meet Marriott business priorities
Collaborate with cross-organizational stakeholdersto align and elevate Digital Global Platform, products and experiences. Thesepartnerships include International Leadership; Sales, Distribution Strategy andRevenue teams; iT; and across the Digital organization.
Advocate for disruptive platform and productsolutions that can become key market differentiators for Marriott
Define key metrics and implementmeasurement of metrics, to determine product performance and gain insights intoability to achieve product goals, new opportunities and growth potential
Communicate product wins, opportunities,and the product vision through compelling discussions and presentations.
SupportOther Strategic Initiatives
Support effects across Global Digital,UX and Product leads to understand emerging and global market opportunities andtechnologies and help create strategies to implement within Marriott Digital
Report progress against key businessKPIs for Digital team and lead focused improvement planning against same
Partner with leaders across BMSC toshare our digital strategy
Drive a process for prioritization androad-mapping which enables fact-based decision-making, resource allocation andoperating efficiency
Continue to drive associate engagementby identifying and removing critical organizational blockers and creating newdevelopment and growth opportunities
Attract and retain key talent and builda culture and process around innovation, iteration and collaboration
Managing andConducting Human Resources Activities
Interviews and hires employees.
Promotes the fair and equitabletreatment of employees.
Facilitates regular, ongoingcommunication in department (e.g., staff meetings).
Fosters employee commitment to providingexcellent service, participates in daily stand-up meetings and models desiredservice behaviors in all interactions with customer and employees.
Incorporates customer satisfaction as acomponent of staff/operations meetings with an emphasis on generatinginnovative ways to continually improve results.
Sets goals and expectations for directreports using the performance review process and holds staff accountable forperformance goals.
Solicits employee feedback.
Utilizes an “open door policy” andreviews employee satisfaction results to identify and address employee problemsor concerns.
Promotes adherence to policiesconsistently, follows disciplinary procedures and documents items according toStandard and Local Operating Procedures (SOPs and LSOPs) and supports the PeerReview Process.
Conducts annual performance appraisalwith direct reports according to Standard Operating Procedures.
Champions change ensures brand andregional business initiatives are implemented and communicates follow-upactions to team as necessary.
Identifies talents of direct reports andtheir teams and assists with their growth and development plans.
Communication - Conveys information and ideas to othersin a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps theorganization's vision and values at the forefront of decision making andaction.
Managing Change - Initiatesand/or manages the change process and energizes it on an ongoing basis, takingsteps to remove barriers or accelerate its pace; serves as role model for howto handle change by maintaining composure and performance level under pressureor when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems,and opportunities; obtains and compares information from different sources todraw conclusions, develops and evaluates alternatives and solutions, solvesproblems, and chooses a course of action.
Professional Demeanor - Exhibitsbehavioral styles that convey confidence and command respect from others; makesa good first impression and represents the company in alignment with itsvalues.
Strategy Development - Develops business plans by exploring andsystematically evaluating opportunities with the greatest potential forproducing positive results; ensures successful preparation and execution ofbusiness plans through effective planning, organizing, and on-going evaluationprocesses.
Building a Successful Team - Uses an effective interpersonal style tobuild a cohesive team; inspires and sustains team cohesion and engagement byfocusing the team on its mission and importance to the organization.
StrategyExecution – Ensures successful execution across of business plansdesigned to maximize customer satisfaction, profitability, and market sharethrough effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets highstandards of performance for self and/or others; assumes responsibility forwork objectives; initiates, focuses, and monitors the efforts of self and/orothers toward the accomplishment goals; proactively takes action and goesbeyond what is required.
Customer Relationships - Develops and sustains relationships basedon an understanding of customer/stakeholder needs and actions consistent with thecompany’s service standards.
Global Mindset - Supports employees and business partnerswith diverse styles, abilities, motivations, and/or cultural perspectives;utilizes differences to drive innovation, engagement and enhance businessresults; and ensures employees are given the opportunity to contribute to theirfull potential.
Strategic Partnerships - Develops collaborative relationships withfellow employees and business partners by making them feel valued, appreciated,and included; explores partnership opportunities with other people in andoutside the organization; influences and leverages corporate and continentalshared services and/or discipline leaders (e.g., HR, Sales & Marketing,Finance, Revenue Management) to achieve objectives; maintains effectiveexternal relations with government, business and industry in respectivecountries; performs effectively as a liaison between locations, disciplines,and corporate to ensure needed resources are received and corporate strategiesare understood and executed.
GeneratingTalent and Organizational Capability
Organizational Capability - Evaluates andadapts the structure of assignments and work processes to best fit the needsand/or support the goals of an organizational unit.
Talent Management - Providesguidance and feedback to help individuals develop and strengthen skills andabilities needed to accomplish work objectives.
Learningand Applying Professional Expertise
Business Acumen - Understands and utilizes business informationto manage everyday operations and generate innovative solutions to approachbusiness and administrative challenges.
Continuous Learning - Actively identifies new areas forlearning; regularly creates and takes advantage of learning opportunities; usesnewly gained knowledge and skill on the job and learns through theirapplication.
Strategy Knowledge - Understanding and utilizing professionalskills and knowledge in a specific functional area to conduct and managebusiness operations and generate innovative solutions to approachfunction-specific strategic work challenges.
Basic Competencies - Fundamentalcompetencies required for accomplishing basic work activities.
BasicComputer Skills - Uses basic computer hardware and software (e.g.,personal computers, word processing software, Internet browsers, etc.).
MathematicalReasoning - Adds, subtracts, multiplies, or divides quickly,correctly, and in a way that allows one to solve work-related issues.
OralComprehension - Listens to and understands information and ideaspresented through spoken words and sentences.
ReadingComprehension - Understands written sentences and paragraphs inwork related documents.
Writing - Communicateseffectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.