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Marriott Senior Systems Engineer-DevOps (Remote Optional) in Bethesda, Maryland

Job Number 21026809

Job Category Information Technology

Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP (

Brand Corporate

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


The DevOps Systems Engineer , with a focus on software delivery, will provide expertise in the areas of service automation and continuous integration and continuous delivery at Marriott International. DevOps Engineering is a discipline which combines both software and systems engineering to build and operate large-scale, distributed, fault-tolerant systems. Our Engineers ensure that Marriott's services have the necessary resiliency and uptime appropriate to user needs while incorporating a fast rate of change around functional and non-functional improvements.


Education and Experience


· 7+ years relevant experience in Information Technology, with 4+ years experience in DevOps methodologies

· 3+ years professional experience with cloud computing technology and its concepts (AWS, Azure, GCP) and/or virtualized (VMWare, OpenStack)

· 3+ years professional experience in container operations (Docker, OpenShift Enterprise, GKE, ECS) and orchestration (Docker Swarm, Kubernetes)

· 3+ year experience with DevOps tooling (Jira, GitHub, Jenkins, Artifactory, DTR, etc.)

· 3+ years experience with application and container Security (Vault, Aqua, SonarQube) and Monitoring (Dynatrace, AppD, Splunk)

· 3+ year professional experience with Continuous Integration and Continuous Delivery pipeline tools and implementation for immutability

· Experience implementing DevOps practices at scale

Other Skills:

· Experience with Security Protocols (SSL, SAML, SAMP, LDAP etc.) and controls (container scanning, log aggregation, network scanning, CVE)

· Experience in one or more of the following: C, C++, Java, Python, Go, Perl, or Ruby

· Experience in designing, analyzing, and engineering large-scale distributed systems


· Professional experience in managing small development teams

· Large scale ownership of cross-platform deployments

· Experience with microservice, service-mesh and proxy offloading topologies

· Designing and tracking intra-organization chargeback models for distributed billing

· Capacity assessments and compute resource allocation auditing to reduce cost

· Automated ITCM/ITRM practices to increase automated QA/reviews and eliminate human gating

· Large scale configuration item (CI) discovery with CMDB tracking and maintaining CI relationships

· Metric gathering (RTO/RPO, release velocity, bug identification, etc.) and analysis for reporting to Program/C-Suite

· Application of automated operations principals for reduction of incidents and rapid resolutions

· Knowledge of business environment, service requirements and hospitality culture

· Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action

· Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the clien

· Demonstrated strong financial acumen including previous experience managing operational and/or capital budgets

· Demonstrated ability to manage a portfolio of bigger and smaller bets across the team, while balancing short-term goals and long-term vision

· Ability to build strong relationships and network throughout the broader IT community

· Experience in the design, implementation and operational support of mission critical products

· Strong influencing skills and an ability to overcome barriers while driving change

· Experience in researching emerging technologies and trends, standards, and products

· Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams

· Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise

· Strong attention to detail with an ability to operate effectively across multiple priorities


Technical Leadership

· Work directly with IT Program and Project management orgs to ensure alignment on capability and feature release schedules, targets and cost with prioritization

· Responsible for project inception including requirements gathering and architecting, costs and chargeback modeling, infrastructure-as-code development, configuration management, DevOps pipeline construction and CI/CD deployments

· Work with Enterprise Architecture to provide technology and cloud native service governance for technology steering committees, with cost and support directives

· Promote Marriott International Cloud Platform capabilities including Cloud Native Services for cost effective solutions against architecture

· Promote Containers-as-a-Service Kubernetes methodologies for orchestrated scheduling of portable containers across global cloud platforms

· Monitor and drive industry best practice Continuous Delivery principals for improvement of application and feature deployment velocity with minimal downtime

· Work with MI Security for governance and application of Tier0/1 Security tooling across the entire fleet of cloud virtual machines including automated OS, access, log, DDOS and code monitoring and auditing

· Own relationships with tooling and Cloud vendors including Red Hat, Docker, Chef, Amazon, Google

· Coordination between onshore/offshore engineering and operations teams; handover and acceptance of L1/2 shared services Ops

· Reporting of issues/risks to Sr. Director level, Project Management and the Business

Delivering Technology

· Administer and operate BAU and in-flight deployment of Marriott’s largest applications including, API gateway processing, Bonvoy Loyalty activation and authentication/authorization and revenue management for data science and marketing

· Work closely with Development teams to understand Marriott applications and dependency requirement to ensure platform performance

· Design cloud-based technical architectures to meet application functional and non-functional requirements across public and private cloud sites in accordance with Enterprise Architecture

· Leverage Hashicorp Terraform to develop infrastructure as code for repeatable environment provisioning via automated blueprints and solutions

· Author Configuration Management standards as code using Chef Enterprise with Compliance to ensure standards and patching is applied across the fleet

· Create parameterized build jobs via Jenkins for Continuous Integration of Security and environmental variables

· Own container and OS base images, plus libraries for individual apps/services

· Build container artifacts and storage in Artifactory/Docker Trusted Registry for deployment to multiple sites

· Constructing CI/CD deployment pipelines to Red Hat OpenShift Enterprise Kubernetes orchestration platform

· Complete real-time deployments for feature releases during business and non-business hours

· Integrate with standardized APM, machine, BAC and other monitoring services for 24x7 alerting of Production assets to centralized operations center

· Work with network teams to ensure firewall and router changes made by application an automated and secure fashion including global and local traffic management to four production sites

· Migrate private cloud collocated datacenter workload to the cloud via portable as-code methodologies to ensure compute, configuration and network standards for EOL of company owned assets

· Work with CMDB team to establish Business Service, Configuration Item, Application relationship in CMDB

· SOP/ConOps documentation for L1/L2 operations teams

· Ensures proper coordination with appropriate IT and vendor relations teams

· Ensures early warning to the business stakeholder executives regarding degraded or missed service levels

IT Governance

  • Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed

  • Execute infrastructure compliance monitors and auditing to ensure user and password security

  • Maintains a proper balance between business and operational risk

  • Follows the defined project management standards and processes

Service Provider Management

  • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.

  • Makes short term plans for the team to effectively utilize resources

  • Monitors Service Provider outcomes

  • Reviews estimates of work effort for client project provided by Service Providers for accuracy

  • Facilitates timely resolution of service delivery problems and minimizes the impact to clients



· Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods

· Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action

· Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges

· Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action

· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values

· Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes

Managing Execution

· Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization

· Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes

· Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/o others toward the accomplishment goals; proactively takes action and goes beyond what is required

Building Relationships

· Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards

· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

· Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed

Generating Talent and Organizational Capability

· Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively

· Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.