Marriott Vice President, Commerce Platform Strategy & Activation in Bethesda, Maryland
Job Number 21029352
Job Category Sales & Marketing
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP (https://www.google.com/maps?q=Marriott+International+HQ%2C10400+Fernwood+Road%2CBethesda%2CMaryland%2CUS)
Position Type Management
Located Remotely? Y
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Marriott is on a journey to transform its commerce capabilities to enable Marriott’s broader retail travel platform vision. The goal of Marriott’s retail travel platform vision is to make the full breath of Marriott lodging and non-lodging offerings available to customers through various channels, as applicable.
The Vice President, Commerce Platform Strategy & Activation, serves as the primary business lead for Marriott’s Commerce Platform strategy and activation, a multi-year effort that will transform how Marriott enables retail and trade of room products, attributes, ancillary services across all of Marriott’s lodging products (31 Marriott brands, Homes & Villa, All-Inclusive, Ritz-Carlton Yacht, etc.) in combination with Marriott-managed non-lodging product/services and non-lodging products/services not managed by Marriott sourced from content provider/aggregators/partners. The position is also responsible for leading the vision for (i) leveraging various fulfillment/payment options, as well as (ii) enabling access for trade, content, loyalty and other commerce partners to enable ingesting or sharing content, as well as accessing retail and other commercial services.
Leading Marriott’s Commerce Platform Strategy & Activation requires strong coordination and collaboration across multiple teams, including Global Technology, Digital, Revenue Management/CRS leadership team, Customer Engagement Centers, Operations, Finance, as well as alignment across multiple brands and Continent stakeholders. This position will work closely with the leader of CRS transformation to integrate Marriott’s new reservation platform into the commerce platform vision.
The Vice President, Commerce Platform Strategy & Activation, is responsible for defining/evolving, evangelizing, and championing the business and product strategy for Marriott’s Commerce Platform, including recommending decisions, investments and tradeoffs related to the customer experience, project scope, use of funding, and operational impacts.
The VP will also (i) shape efforts to deploy Marriott’s Commerce Platform capabilities across Marriott’s global platforms, (ii) influence change strategy and lead stakeholder alignment related to deployment, and (iii) recommend/implement durable team structure to support/sustain/evolve Marriott’s Commerce Platform capabilities long-term.
This position will also play a key role in collaborating with the various teams in planning and executing deployment.
The Vice President, Commerce Platform Strategy & Activation, functions as the strategic business leader of the area. Continuously improves department, program, team, and job structures and ensures clear leadership accountabilities are in place. Works with direct reports and peers to develop and implement strategies and goals. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Provides direction and assistance to other teams regarding projects. Thinks creatively and practically to develop, execute, and implement new plans or programs. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Education and Experience
Twelve or more years’ experience in the hospitality or retail industry, demonstrating progressive career growth and a pattern of exceptional performance.
Experience managing and defining transformational strategies for business units with an emphasis on transforming retail experience, business development
Experience in hospitality revenue management, distribution and hospitality solutions stacks highly preferred
Experience in stakeholder management, building consent across multiple stakeholders in a highly complex and matrixed organization
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major.
CORE WORK ACTIVITIES
Define/evolve, evangelize, and champion the business and capability strategy for Marriott’s Commerce Platform
Develop strategy for coordinating and sequencing business and capability vision for Marriott’s Commerce Platform
Serve as the decision authority when it comes to Commerce Platform business and capability strategy while seeking required alignment with applicable stakeholders
Work with Global Technology, Digital, Revenue Management / CRS Leadership, Customer Engagement Centers, Operations, Finance, as well as foster/broker alignment across multiple brands and Continent stakeholders on requirements that support the business strategy.
Enhance/further develop vison and execution model for leveraging various fulfillment/payment options, as well as (ii) enabling access for trade, content, loyalty, and other commerce partners to enable ingesting or sharing content, as well as accessing retail and other commercial services.
Determine tradeoffs to be made to ensure capability development proceeds on schedule
Coordinate and manage funding spend and year-over-year requirements to roll out Commerce Platform capabilities successfully to the market.
Benchmark against competitors and other retailers that merchandise well and include digital features that create compelling customer experiences.
Continue to focus teams on innovating based on emerging technology.
Evangelize and champion Commerce Platform Capabilities
Work with change management and marketing teams to package features in a voice that helps educate stakeholders about hotels and customers can expect
Coordinate with change management, deployment, and L&D teams to define and package content that will educate property users on new capabilities and its operational impact
Create and present Commerce Platform capability updates to leadership stakeholders, creating executive-level strategy presentations, frequently in the form of high-quality PowerPoint presentations.
Make the case for continued innovation
Support bringing Commerce Platform capability to market
Coordinate with various stakeholders across High Fives Pillar leads in Global Technology, Digital, Revenue Management/CRS leadership team, CEC, Operations, etc. to align capability and product roadmap to activate newly developed Commerce Platform capabilities across varus channels and avoid building capabilities in silos that cannot be easily leverages as an enterprise service
Identify and surface gaps within Marriott’s eco-system that prevents Marriott for fully leveraging the Commerce Platform capabilities (data warehouse, data science, predictive marketing capabilities, MARTech, sales systems, hotel operations, etc.)
Bias and prioritize deploying capabilities that are designed to drive value for Marriott, hotels, and owners in the short-term
Support development of business cases to evaluate emerging ideas and priorities
Assess and understand new priority requests and evaluate cross-functional impacts
Create framework for measurement of the value of new ideas, evaluation of potential consumer and financial benefits, and clear documentation of anticipated project costs
Vet new priorities to determine alignment with strategic imperatives of the organization
Identify ambiguous requests and facilitate collaboration amongst leadership, business sponsors and other impacted organizations to define strategy and scope
Articulate, develop and implement clear work/request intake process to manage demand for various capabilities while weighing the needs to deliver value for Marriott, hotels, and owners in the short-term
Supports management of Vendor-Partner Relationships (as applicable)
Accountable for establishing a productive, collaborative, and transparent working relationship with the internal and external partners.
Leads or supports leadership of contracts that results in a beneficial arrangement for Marriott – both financially and from a service-level perspective
Monitors and manages contracts to ensure timely – and within budget delivery of agreed-upon deliverables.
Managing Projects and Priorities
Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.
Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Analyzes information and evaluates results to choose the best solution and solve problems.
Thinks creatively and practically to develop, execute, and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.
Plans, develops, implements, and evaluates the quality of the teams’ operations.
Provides recommendations to improve the effectiveness of processes or programs.
Understands and meets the needs of key stakeholders.
Supports achievement of performance goals, budget goals, team goals, etc.
Leading Discipline Team
Champions leaders’ vision for product and service delivery.
Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.
Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.
Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.
Managing and Conducting Human Resources Activities
Interviews and hires employees.
Promotes the fair and equitable treatment of employees.
Facilitates regular, ongoing communication in department (e.g., staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Solicits employee feedback.
Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns
Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Identifies talents of direct reports and their teams and assists with their growth and development plans.
Please Note : This position can be U.S. remote based with the exception of Colorado state.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.