Marriott Vice President - Reservation Platform Transformation in Bethesda, Maryland
Job Number 21029111
Job Category Sales & Marketing
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP (https://www.google.com/maps?q=Marriott+International+HQ%2C10400+Fernwood+Road%2CBethesda%2CMaryland%2CUS)
Position Type Management
Located Remotely? Y
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
As a senior member of the Reservation & Revenue Management Products team, the Vice President, Reservation Transformation will be responsible for leading the team that will redesign Marriott’s Reservations Platform to support the company’s multi-year strategic imperative to modernize core platforms and enabling a new Travel Platform. The strategic imperative will retire Marriott’s existing Reservation Platform for all 30 leading brands and more than 7,600 Managed and Franchised hotels. The new Reservation Platform will enable new approaches to product definition, inventory management, pricing/yield management execution and distribution controls for both lodging and Marriott managed non-lodging products across all of Marriott’s lodging products (30 Marriott brands, Homes & Villa, All-Inclusive, Ritz-Carlton Yacht, etc.).
A key focus for the Vice President will be leading team of Senior Product Owners with expertise across multiple disciplines (e.g. Revenue Management, Reservations, Distribution, Global Operations and Loyalty),and bringing that expertise to design, develop and manage a complex multi-year platform transformation. Works very collaboratively with Marriot Global Technology partners and selected 3rd party vendor owning the business requirements and processes to develop effective and efficient automated solutions. Functions as the strategic business leader for capabilities necessary to meet the future vision of reservations and execute the revenue management strategies and controls necessary to enable Marriott International’s future Travel Platform success. Responsible for representing the Reservation Transformation needs in the development of a comprehensive deployment strategy – including the sequencing of the launches, command center support structure, and deployment team approach in partnership with commerce platform pillar leads and continent deployment leaders. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Thinks creatively and practically to develop, execute, and implement new business processes. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Education and Experience :
12+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance AND
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major OR
14+ years of relevant professional experience in a related function, demonstrating progressive career growth and patterns of exceptional performance
Previous innovation, strategy, and/or technology design/product innovation/management experience including a track record of:
Concepting/designing/delivering consumer driven experiences
Delivering business results, preferably at a divisional and enterprise level
Balancing strategic and financial implication with new innovations
Design Thinking: Strong analysis, creative brainstorming, design, end-user/customer segmentation and mapping to lead solution-focused problem solving for critical enterprise system modernization strategies
Advance facilitation Skills: Lead the design, development, and delivery of complex stakeholder experiences, using design thinking, creativity, and expert communication skills to deliver results-oriented meetings and workshops
Change and Ambiguity: Able to lead the organization and team in working through unclear situation, challenges and opportunities though strong situation analysis and framing, stakeholder assessments, critical decision making, solution brainstorming and making data-driven way forward recommendations.
Direct management of complex budgets more than $10M in direct and indirect costs.
Experience managing and defining transformational strategies for business units.
Effective project management leadership with an ability to manage multiple simultaneously, partnership with Global Technology to develop accurate cost estimates and manage to a budget
Expertise with Revenue Management and Distribution strategies and approaches
Ability to influence change and develop strong interpersonal relationships with team members and key stakeholders (e.g. Distribution, Global Technology, Revenue Management, Loyalty, Global Operations and Digital)
Experience and success in implementing new business applications with complex technology integration and business process changes on time, on budget and with high customer satisfaction (e.g. Owner, Franchise Management Companies, Associates)
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
CORE WORK ACTIVITIES
Responsible for creating and managing program deliverables in partnership with a 3rd party vendor to ensure they meet they meet the strategic priorities and guiding principles of Reservation Transformation
Lead a team of Product Owners responsible for product definition, inventory management, pricing execution/publishing, distribution/connectivity, migration/integration, and key stakeholder engagement (Loyalty, Global Operations)
Creation and management of the Reservation Transformation product road map to accelerate and expand Marriott’s vision of enabling the purchase of lodging and hotel managed non-lodging products, which include All Inclusive and Marriott Homes and Villas
Responsible for overseeing all stages of product creation including design, development, testing and managing the product backlog and prioritizing them based on changing requirements
Owning and developing use cases/customer journey maps for product definition, pricing/yielding execution, distribution, integration, conversion, and loyalty integration that would transition into user stories
Communicating program updates, opportunities, and product vison through compelling discussions and presentations for Senior Leaders, Modernizing Core Platforms Steering Committee and Program Leadership, and Commerce Platform Pilar Leadership
Work closely with key stakeholders in adapting business processes leveraging new 3rd party technology and business capabilities – both at the discipline level (e.g. Sales, Revenue Management, Reservations / Group Housing, Distribution, etc.) and continent / above property level.
Advocate for the end user by developing a deep understanding of their needs through feedback and research.
Monitoring and evaluating product progress at each stage of the process
Managing Priorities, and Implementation
Develops and implements plans for reservation transformation capabilities to support implementation/integration for Marriott’ s proprietary commercial systems (e.g. One Yield, MarRFP, CI/TY, Empower, PMS, etc.) in partnership with Global Operations, Change Management, CEC, Distribution, Revenue Management, and Sales
Partner with solution architects and software engineers (e.g. Marriott & 3rd party vendor teams) to determine best technical implementation methods as well as a reasonable implementation schedule.
Develops specific goals and plans to prioritize, organize, and accomplish work for self, direct reports, and contracted 3rd party vendors.
Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Supports achievement of performance goals, budget goals, team goals in partnership with Modern Core Platforms and Commerce Pillar governance.
Builds strategic partnership/synergy with Marriott’s Owner Franchise Services Team to ensure effective pull through of new capabilities to reach strong adoption across franchise hotels
Partner with Commerce Platform change management/communications team to plan for stakeholder communication touchpoints and execute a comprehensive change management plans to ensure that new capabilities created are validated by stakeholder groups and Headquarters and Continent leadership in advance of deployments
Leading Program Team
Develops and champions innovative methodologies and approaches to cultivate ideas and opportunities that enable new business processes leveraging 3rd party capabilities for consistency and speed to market,
Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.
Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.
Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.
Managing and Conducting Human Resources Activities
Interviews and hires employees.
Promotes the fair and equitable treatment of employees.
Facilitates regular, ongoing communication in department (e.g., staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Solicits employee feedback.
Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns
Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local OperatingProcedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Identifies talents of direct reports and their teams and assists with their growth and development plans.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.