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Plug Power Field Service Technician in Capitol Heights, Maryland

Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

  • Maintenance and service of fuel cells at customer sites.

  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.

  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.

  • Providing emergency support service to customers as required.

  • Purchasing tools, equipment, and parts for customer service and support as required.

  • May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.

  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.

  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.

  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.

  • Exhibiting and enforcing safety procedures in the field or customer sites.

  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws

  • Represent Plug Power in a professional manner at all times and in all interactions

  • Perform other duties as assigned.

Education and Experience

  • Minimum high school diploma or equivalent with technical electrical coursework

  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting

  • Formal training and education may be also considered in lieu of direct experience

  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle

  • Must be able to lift 50 pounds on regular basis unassisted

  • Knowledge of lift truck operation and applications is highly preferred

  • General mechanical aptitude is required

  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook

  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels

  • Excellent verbal and written communication skills

  • Creativity in solving technical problems

  • Ability to work independently

  • Uncompromising dedication to quality

  • Exceptional time management skills with the ability to handle multiple tasks

  • Punctual and reliable

  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The architect of modern hydrogen and fuel cell technology, Plug Power is the innovator that has taken hydrogen and fuel cell technology from concept to commercialization. Plug Power has revolutionized the material handling industry with its full-service GenKey solution, which is designed to increase productivity, lower operating costs and reduce carbon footprints in a reliable, cost-effective way. The Company’s GenKey solution couples together all the necessary elements to power, fuel and serve a customer. With proven hydrogen and fuel cell products, Plug Power replaces lead acid batteries to power electric industrial vehicles, such as the lift trucks customers use in their distribution centers.

Extending its reach into the on-road electric vehicle market, Plug Power’s ProGen platform of modular fuel cell engines empowers OEMs and system integrators to rapidly adopt hydrogen fuel cell technology. ProGen engines are proven today, with thousands in service, supporting some of the most rugged operations in the world. Plug Power is the partner that customers trust to take their businesses into the future. www.plugpower.com .

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