Microsoft Corporation Creative Studio Director in Chevy Chase, Maryland
The Microsoft Store is where consumers, small businesses, gamers, educators, and students can engage directly with the Microsoft brand to learn and purchase products, services, apps and gaming content across Surface, Xbox, Microsoft 365, digital media, and the best of Windows PCs and accessories. Customers can also learn how to better use their products and get help with Microsoft Store. Serving customers on Microsoft.com, Xbox console, Windows and other channels, the Microsoft Store reaches billions of customers worldwide.
The Microsoft Store Studio is the UX, Creative, and Brand studio that works across the entire business to deliver innovative experiences at scale across all touchpoints. As the Creative Studio Director, you will lead the entire studio of UX designers, visual designers, writers, design PMs, and researchers. You will set a high bar for user experience and creative and run a Studio that is constantly evolving with the business and customer expectations. This leadership role reports directly to the General Manager of Microsoft Store Marketing and Experiences.
You will be a good fit for this role if you have great thought leadership and design experience across both UX and creative, knows what it means to manage a growing studio of a large team of full-time employees and contractors, as well as being a strong advocate for design and partners well with other disciplines to deliver impact. You will be data-driven and most importantly customer-obsessed and understand and appreciate how the Studio needs to scale operationally as well.
Oversee Campaign Creative design systems and global production design for all key seasonal retail moments, product launches and campaigns working closely with partners and stakeholders across the organization to deliver inspiring creative that is also effective at driving engagement.
Develop and maintain the Microsoft Store brand. Responsible for creating messaging frameworks and visual guidance across all Microsoft Store initiatives and campaigns. Maintain brand guidelines and educate broader team on branding. Oversee key e-commerce and in-product app experiences for Surface, Microsoft 365, Xbox, and critical e-commerce UX purchase flows. Deliver experiences for product launches that wow customers, as well as functional in serving customer needs and decision-making.
Grow an expanding insights and research capability that serve not only design efforts, but also partners with the broader Microsoft Store experimentation team to increasingly leverage customer insights for decision-making and experimentation.
Oversee the continued evolution of a web design library of navigation headers, templates, and components, leveraged across Microsoft to drive consistency in brand and user experience.
Using Design Thinking or other processes, help drive thought leadership and work across disciplines to define new user experiences that are innovative, solve real customer problems and have impact on the business. Leverage strong depth of knowledge in various design, UX, mobile, video, motion design, and web technologies to create engaging and compelling customer experiences.
Build strong relationships across disciplines and stakeholders.
Lead high-performing team of full-time employees and vendors, with specialties in design, UX, research, and operations. Manage and oversee agency partners.
Manage budget and make short-term and long-term investment choices for how to further evolve the studio and business needs.
Actively help the studio prioritize work, manage workload for maximum impact.
Ensure that all experiences meet high accessibility standards, and most importantly to design and deliver experiences for inclusivity.
10+ years of experience in design, user experience management, e-commerce, and/or digital transformation
Direct people management experience, coaching & developing talent, and building a high performing team
Demonstrated ability to deliver new products, services, or web services at a global scale
Experience driving digital transformation projects and programs
Ability to handle complex design problems and have a proven ability to create customer-focused solutions
Highly Preferred Skills:
Large scale product development or agency experience a plus
Executive presence to represent the studio and the design discipline while being your authentic self in how you motivate and influence others
Bachelor’s degree in Design, Cognitive Science, Graphic Design, Interaction Design, or similar fields or equivalent experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.