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Microsoft Corporation CTO-Business Strategy Manager: Retail Account in Chevy Chase, Maryland

Digital transformation is impacting every industry around the world. From retail and manufacturing to financial services and healthcare, disruption is already here. Customers across all Industries are asking Microsoft to help them reinvent their business, innovate, and digitally transform to today’s new realities.

The Team is accountable for leveraging deep industry and technical expertise to enable sales teams and partners to deliver relevant, customized industry solutions and services, built on a secure, integrated cloud platform, to empower our customers to digitally transform their businesses. It’s no longer just about one simple software solution; it’s about creating a connected, secure, efficient, and scalable digital ecosystem. Further, they will guide our engineering teams to address key needs as part of the product roadmaps.

Our team culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. We also strive to have fun!

If you have a passion for customer success and want to be part of the greatest digital revolution, we want to hear from you.

We are at one of the most pivotal times in the retail industry. New levels of connectivity and intelligence, enabled by cloud computing, IoT and AI have elevated companies to unprecedented levels of transformation, productivity and efficiency. As we embrace a rich future of digital empowerment, we are looking for a strategy and technical leader to help the Walmart team to lead this transformation for our customer.

The Industry CTO will serve as a trusted advisor to Walmart, driving thought leadership that will shape industry, competition and solution strategies, strong industry partnerships, as well as long-term, sustainable growth for both Microsoft and our accounts.

The Industry CTO will engage with C-Level decision makers across IT and business, guiding the development of customers’ long-term technology roadmaps, driving joint account planning, and leading a virtual team that will accelerate the sales and adoption of Microsoft technologies. This role will actively enable customers to realize the value of their investment in Microsoft through usage of our cloud capabilities, and other advanced technologies including AI, cognitive services, mixed reality, robotics, digital twins, blockchain and others. The person will connect strongly and consistently with multiple engineering teams at Microsoft to translate market opportunity into platform capabilities, investments, to partner regarding engaging in light-house wins, to ensure compatibility and compliance regarding industry-specific decisions on the platform.

This role needs to have established experience and strong knowledge of the retail Industry and the competitive landscape in order to partner with account teams and corporate stakeholders to drive disruptive, business-value focused account plans within Microsoft’s top accounts.


  • Build long-term trusted technology relationships withC-Level decision makers which result in solid and meaningful strategic technology conversations.

  • Demonstrate change management leadership skills by assisting customers with new business models, process and workflow changesas they move towards the desired future state.

  • Collaborate with key Manufacturing & Resources stakeholders and Microsoft extended teams, particularly engineering, to develop along-term strategy to grow Microsoft’s share across the Industry with a focus on the adoption and consumption of Microsoft Industry solutions. This includes working closely with engineering to provide feedback on products; advising theOne Commerical Partner group (OCP) on partner strategies;and partnering with Marketing, Services, Digital and selected partners to ensure industry solutions are targeted to meet customer needs.

  • Work closely with key Industry stakeholders, field teams and other global industry sellers to land solution Lighthouse deals.

  • Have deep competitive differentiation understanding and objective handling including certification and compliance regulations.

  • lnitiate engagement in industry-wide initiatives and standards bodies, and grow the partner ecosystem in partnership with OCP to fill out the solution landscape across the industry.

  • Understand and drive the technical architecture aspects of the Microsoft scale solutions. Work in partnership with priority specialists in theOffice of the Chief Technology Officerto inform industry-aligned communities and promote prioritized solutions within the industry accounts.

  • Represent Microsoft at key industry events, Microsoft external events such as Microsoft Envision, and at the Executive Briefing Center.

  • Partner with key Industry stakeholders, account teams, and Marketing to land the business value of Microsoft priorities and technology portfolio at executive client touch points, strengthening Microsoft’s role as a trusted advisor in the Industry.


Required Qualifications

Preferred Qualifications

  • Established Retail Industry experience, expertise, and credentials with customer line-of-business needs and deep industry solution technical expertise.

  • Knowledge of the Microsoft Enterprise Platform and the ability to map relevant IT technology solutions to customers’ IT and business needs and priorities.

  • In-depth understanding of the partner ecosystems (including Tier 1s, ISVs, SIs) related to Industry solutions and the ability to identify leading solution vendors or systems integrators with relevant repeatable solutions or domain practices.

  • Deep understanding of the industry competitive landscape and be able to translate Microsoft’s value proposition to drive global compete strategies.

  • Strong development and architecture skills acquired over 10 years or more.

  • Industry specialized development or consulting position is desired.

  • Track record of driving business/product performance through influencing for impact and supporting strong cross-group and cross-cultural collaboration.

  • Understand, and have experience with the application of cloud-based technologies in the retailIndustry environment.

  • Bachelor's degree in Computer Science, similar information technology-related, or engineering discipline degree required. Master's degree preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.