DARCARS Assistant Service Manager in College Park, Maryland
DARCARS Nissan of College Park is now seeking an Assistant Service Manager!
As the Assistant Service Manager, you will be responsible for assisting the Service Manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
Initiate and maintain superior relations between customers and automotive service department: listen, explain estimates, provide reasonable timelines, respond timely, etc.
Prescribe automotive repair services based on performance concerns determined through conversations with customers, vehicle inspections, test drives, review of maintenance records, examining service schedules, etc.
Verify warranty and dealership service contract coverage
Schedule service appointments
Develop estimates by costing materials, supplies, and labor
Prepare repair orders (ROs)
Maintain service records: record issues and planned corrective actions
Serve as a subject matter expert by keeping current on relevant product and service
Assist in training and mentoring service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
Motivate the service advisors to provide consistent value for the dealership?s customer
Monitor advisors? daily productivity, give feedback and formulate plans for improvement
Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
Monitor advisors? interaction with customers on the drive and telephone for effectiveness
Assist in forecasting goals and objectives for the department and strive to meet them
Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service dept. meetings as directed
Address and resolve customer concerns
Strong verbal and written communication
Must be able to manage in a fast paced work environment
Experience with Reynolds or other automotive software is a plus
Must have three plus years in an Automotive Service Department
Must have three plus years as an Automotive Service Writer/Assistant Service Manager
Must be at least eighteen years of age
Must have a valid Driver?s License
Must be able to pass pre-employment screening (background)
Insurance: medical, vision, dental
Short-term and long-term disability plans
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives