Cognosante Customer Service Representative - Fulfillment in Columbia, Maryland
Cognosante is on a mission to transform our country’s healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting and acquisition support to application development, data integration, data standards, and business process operations. Learn how we are making a difference in people’s lives today!
Performs a variety of tasks which include responding to telephone, email, and written inquiries; opening, sorting, and scanning incoming mail; reviewing and processing applications; and adjudicating applications suspended for error resolution. Works with the customer to resolve complex issues; or, when necessary, refers issues to CSR II and Systems Coordinator for resolution. Works with a variety of operational and IT systems to perform duties as assigned.
Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers (verified by a writing test)
Ability to control the pace, flow of the inquiry, and manage call time effectively
Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers
Ability to listen to, empathize with customers, and acknowledge their concerns
Ability to follow protocol and to apply sensitivity and discretion in handling confidential information
Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively
Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner
Ability to use the web to search and retrieve information
Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment
Ability to take direction within a team setting and complete team-related work promptly
High School diploma or General Educational Development (GED) certificate
A minimum of two (2) years of telephone customer service experience
English language proficiency
Excellent customer service skills
Equivalent to a low risk public trust background investigation
Candidates that do not meet the required qualifications will not be considered.
We’re on a mission to transform our country’s healthcare system.
Each of our 1,700+ colleagues across the United States plays a role in transforming the lives of millions of Americans. This mission drives us - and it adds meaning to what we do, each and every day. Our passion for serving public health programs, and for engaging consumers more directly with the healthcare system, runs deep.
Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS.
We create value being enterprising. We develop innovative ideas and solutions. We perform at our best and deliver results. We share achieved results and recognitions.
Cognosante was founded to address a critical gap in the health IT market - the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. Experience grounds us; innovation drives us. For almost 30 years, we’ve worked to find progressive solutions to complex problems.
We help state Medicaid agencies navigate healthcare reform. We provide community-based assistance to Americans as they enroll in healthcare coverage. And we dream of, design, and develop IT solutions meant to disrupt the status quo and connect the dots between patients, plans, providers, and payers. We are the best minds on health - and we’re looking to grow our team.
Are you ready to make a difference in the lives of millions? Join us.
Highlighted Benefits for Full-time Employees
•Medical • Dental • Vision • 401k • Flexible Spending Accounts • Paid Time Off • Work/Life Solutions • Pet Insurance
Cognosante is an equal opportunity employer at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email firstname.lastname@example.org . Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to email@example.com and let us know the nature of your request and your contact information.
T o all recruitment agencies: Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes.
COVID-19 isn’t stopping our hiring process nor our business as (semi) usual. We’re still reaching candidates, virtually and we’re still working, remotely! Are you a self-starter who likes to work from home and is interested in this position? Apply today!
Quick tips on virtual hiring success:
Test your tech —make sure your internet connection and video conferencing program are both working prior to your interview.
Dress appropriately —dress for success and ensure your surroundings are tidy.
Be prepared —do your homework, rehearse your responses to key interview questions, and prepare your own questions.
Be personable —make eye-contact, smile often, and demonstrate enthusiasm for the role.
Remove distractions —engage with the interviewer by removing all distractions, including your smartphone.