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Kennedy Krieger Institute INTAKE SPECIALIST in Columbia, Maryland

Overview

the Intake Specialist I (Care Center) will perform front end clinical operation activities which include, but are not limited to, scheduling, charge entry and routine financial counseling activities. The incumbent will interact with client, families, clinicians and administrative staff in a courteous and professional manner, while adhering to high standards of customer service and maintaining client confidentiality.

Responsibilities

  1. Serve as liaison between clients’ families and clinicians for intake screening, referral and placement based on defined clinic criteria for Aliceanna, Fairmount, Patuxent and Odenton locations; serve as liaison between Behavioral Psychology and other departments.

  2. Schedule/cancel/confirm all Initial Evaluations (IE). Document and verify on clinicians’ calendars.

  3. Send IE confirmation letters and directions to families.

  4. Process and forward insurance logs to Care Management Office (CMO) to open patient accounts and register IEs.

  5. Input IE information into the SAM database from AS400. Verify accuracy of AS400 Integrated File System (IFS) forms.

  6. Provide support services to families/clients and other KKI department personnel by answering/following-up on inquiries regarding the Care Center and KKI services.

Qualifications

EDUCATION:

  • High School Diploma or GED required.

  • AA degree in human services related field or healthcare administration highly desirable.

EXPERIENCE:

At least one year experience operating patient systems and providing excellent customer service is required.

Vacancy ID 5741

Job Location : Street 9810 Patuxent Woods Drive, Suite C

# of Hours 40.00

Job Locations US-MD-Columbia

Pos. Type Regular Full Time

Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet

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