Iron Mountain Quality Improvement Coordinator in Columbia, Maryland
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Iron Mountain/Makespace is a moving and storage company that services a residential customer base in 11 major markets across the U.S and Canada. We specialize in residential moving services (packing, wrapping, securing and moving all residential goods). We are currently looking for individuals who are motivated by providing first in class customer service to our customers, enjoy an active work environment and love to work with a collaborative team!
The Quality Improvement Specialist (QIS) will work in a cross-functional role between Quality/Continuous Improvement and Operations. As a liaison between these teams, the QIS will be actively leading and deploying quality and improvement activities in the warehouse. The role will also be working closely with the Customer Support Team to resolve field escalations and quality issues directly from customers.
About the Job :
Competitive Hourly Pay-- $18-$22/Hourly
Bi-Weekly Pay schedule
Company Paid Uniforms and Safety Footwear
Consistent, predictable shifts- Monday- Friday 8:00AM-5:00PM
Medical, Dental, Vision benefits- eligible day 1
2-weeks paid vacation, paid holidays, paid sick/personal time
401K with company match
Employee Stock Purchase Program
EAP- Employee Assistance Program
What we do:
Identify and quantify any recurring Ops issues; ensuring they are flagged to the appropriate managers and, when necessary, to Head of Quality
Initiate, implement and lead the warehouse operations efforts to improve and sustain quality standards and improvement culture across all team members
Actively manage exception handling to investigate, troubleshoot and solve customer issues
Establish and maintain warehouse 5S activities and ensure sustenance
Perform and report frequent warehouse process audits and drive improvement through writing and deploying SOP’s along with OPS
Actively engage with CS for ticket resolution and enhancing the customer’s experience
Must be proficient in the use of computer software. Previous experience with MS Word and Excel is required
Previous experience with Looker or SQL coding is useful but not required
Must be comfortable lifting or moving objects up to 50 pounds and sitting/standing for 8+ hours per day
Ability to work independently and as part of a team
Knowledge of Six Sigma, Lean can be extremely valuable but not required
Category: Operations Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE