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Alera Group Personal Lines Client Services Representative (telecommuting opportunity) in Easton, Maryland


Avon-Dixon, an Alera Group Company is seeking a Personal Lines Client Services Representative to join their Property & Casualtyteam. This position has telecommuting opportunity possibilities .

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what you’re looking for, this is your chance to be part of an amazing organization!

The Avon-Dixon Insurance Agency is a full-service insurance agency with a rich history dating back to 1850. Our independent agents have developed strong relationships with multiple insurance carriers allowing our agents to compare coverage and pricing to find clients the best insurance policies at the best rate.

As a Personal Lines Client Services Representative , you will be responsible for performing a variety of duties to support Personal Lines Client Services; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.


  • Receive incoming communications from clients, mortgage companies, loss payees, company underwriters and sales agents and provide information requested.

  • Compose letters to clients, companies, and interested parties as needed.

  • Research information requested by clients, companies, and producers.

  • Processes endorsement requests in Agency Management System or company website.

  • Answer coverage and billing questions; suggest coverage changes if appropriate.

  • Maintain and update client information in the Agency Management System or company website.

  • Provide service to walk-in clients.

  • Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity is to be integrated with the Agency’s annual marketing/sales plan.

  • Maintain solid understanding of insurance company websites and their businesses.


  • High school diploma or equivalent is required.

  • Minimum of one (1) year of experience in related position, preferred.

  • Property & Casualty Insurance License or obtained within the first 6 months of employment .

  • Working knowledge of personal insurance products and services, along with the operating policies and procedures that impact those products.

  • Strong analytical, mathematics, and reading skills.

  • Proficient computer skills, especially with the Microsoft Office Suite.

Equal Opportunity Employment

We're an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the prior to applying. rior to applying. plying. ase

Job Locations US-MD-Easton

ID 2020-1647

Category Client Service

Type Regular Full-Time

Firm Name Avon-Dixon Agency