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Aerotek Contractor Care Representative in Elkridge, Maryland

Overview:

Aerotek is seeking a talented customer service focused individual to join our team as a Contractor Care Representative in one of our Maryland offices (Hanover, White Marsh or Frederick). This is an hourly paid position with eligibility for significant quarterly bonuses based on performance.

Job Summary: The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns or issues. The CCR will work with all appropriate Aerotek support groups to address contractor questions and requests. Such support groups include, but are not limited to: FSG, HR, etc.

Note: The essential functions of a CCR are restricted to the items below. The CCR must not perform recruiter functions including, but not limited to: Managing and providing performance feedback to contract employees; managing changes on current assignments (including terminations); contract employee pay increases, HR issues and conversations; redeployment of contract employees. These tasks must be referred directly to and performed by a recruiter.

Essential Functions:

  • Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractor on satisfaction of the assignment and applicability of job match.

  • Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL's practice.

  • Maintain thorough documentation on contract employees in applicant tracking system (Connected)

  • Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirement / opening.

  • Generate referrals

  • Act as a liaison between candidate and FSG, CCR assists recruiters with the completion of contractor onboarding, as needed

Supervisory or Management Responsibilities:

  • N/A

Minimum Education/Experience/Abilities/Skills:

  • Associates degree or two years of applicable experience in customer service

  • 2+ years professional experience

  • Customer service

  • Business acumen

  • Computer skills / MS Office suite

Our people are everything. As a Best of Staffing Client and Talent leader, Aerotek Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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