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All Roads Service Advisor - Express in Ellicott City, Maryland

Fantastic opportunity to join the Acura in Ellicott City. We are searching for a Service Advisor for the Express/Accelerated lanes. This role helps manage the center of communications for light repair activities and acts as a liaison between customers and the dealership. Acting as the primary point-of-contact for minor automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service. This is a full time, benefits eligible opening.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assist Service Advisors to maintain Customer Service Index (CSI) rating as set by dealership service manager

  • Generate estimates for minor service inquiries

  • Advise customers on the appropriate maintenance required to their vehicle based on manufacturer?s specifications

  • Document repair and service orders in the correct fashion

  • Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities.

  • Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business

  • Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time

  • All other duties as assigned

Work Environment

This job operates in a professional office and shop environment. This role uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time, benefits eligible position. Days and hours of work are Monday through Friday hours will vary 7 am - 7 pm and Saturday 7 am - 5 pm. You will be off one day during the week and Sunday.

Required Education and Experience

  • High School Diploma or GED required

  • Valid Driver?s License

  • Automotive experience preferred

  • Must have excellent customer service skills

  • Ability to multi-task, prioritize, and work efficiently

Work Authorization/Security Clearance

Norris Automotive Group does not provide H1-B sponsorship. No security clearance required for this position.

AAP/EEO Statement

Norris Automotive Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Norris Automotive Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.