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AssuredPartners Customer Service Representative in Frederick, Maryland

AssuredPartners Aerospace is one of the largest aviation insurance broker in the United States, this office was founded in 1993. We are part of AssuredPartners which is the fastest-growing independent insurance agency in the U.S. Founded in 2011 as a national partnership of leading independent property and casualty and employee benefits brokerage firms, AssuredPartners is now one of the largest brokers in the nation. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees.


The Customer Service Agent is responsible for new sales, servicing, and renewals of personal non-owned (renters) aircraft insurance policies. Responsible for administrative service support of existing aircraft owner's insurance policies.

Essential Duties and Responsibilities:

  • Operate in a fast-paced, high volume inbound insurance agency environment.

  • Interact with customers to gather additional information, responding to internet requests for quotes and service, and following up on quoted-but-not-renewed customers.

  • Respond to inquiries which include answering customer questions, researching, and resolving billing issues, making policy changes, and correcting company records.

  • Explain insurance coverages and offer insurance advice to prospective and existing customers.

  • Responsible for meeting individual and team monthly activity, service and quality goals while working in a team environment.

  • Must be able to learn and strictly adhere to specifically defined and detailed company processes and procedures.

Minimum Qualifications, Education and/or Experience:

  • High school diploma or equivalent required; college degree a plus, some college preferred.

  • Strong oral and written communication skills, customer service skills.

  • Strong organizational and time management skills.

  • Ability to work independently to achieve monthly goals while also working effectively in a collaborative team-oriented environment.

Certificates, Licenses, Registrations:

  • Applicants who do not have a current P&C license will be considered, training and testing will be paid for by the Agency if offered the position.

ID: 2020-6620

External Company URL:

Telecommute: No

Street: 421 Aviation Way