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Wolters Kluwer Order Processing Representative in Frederick, Maryland

Order Processing Representative

Wolters Kluwer

Job Posting R0013018 & R0013109

Location: Frederick, MD


Under direct supervision, processes routine orders for material/merchandise or handles part of a more complex order processing system. May follow orders from placement to delivery, using a non-complex manual or computerized order processing system. Maintains records of orders, prices, inventory, and related data under well-defined procedures.

Essential Duties and responsibilities

The Order Processing Representative processes all types of transactions that result in the input of data into the various systems used by Wolters Kluwer. They create accounts, maintain account information, process orders and returns, research data and assist in the daily data entry procedures.

Account set up – create accounts in Vista using information provided by customers and staff. Research as needed to confirm complete and accurate information is being recorded. Account look up – use several different methods to determine if a customer has an existing account in Vista before creating a new account Order processing – accurate keying of all orders received by the department. This may include research to identify a product or ISBN Process returns – accurate keying of all returns to customer accounts. This may include research to find prices or account numbers Assist in testing new procedures and processes when required Maintain minimum department standards in the areas of Production, Quality, Attendance Maintain an open channel of communication between the Order Entry department and the other departments in the fulfillment center Meet the month end goals by having all work processed by the last Friday of the month.

Assist other departments if able, file, update manuals, create and maintain spreadsheets, and other duties as assigned.

Job Qualifications

Education: High School Graduate preferred


Data entry/typing skills necessary Excel and Word experience needed Good written and verbal skills Detail oriented. Ability to communicate clearly

Travel requirements


Physical Demands

The position requires sitting for extended periods of time. It is a data entry position so there is also a great deal of typing involved.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.