American Pest Customer Service Representative in Fulton, Maryland
Customer Service Representative (/jobs/1638268.html)
13-Jan-2021 to 14-Mar-2021 (PST)
Customer Service - Fulton, MD
Fulton, MD, USA
Medical, Dental, Vision, 401(K), Gym Membership, STD, LTD, Life Insurance, PTO, Paid Holidays, Flex Spend Accounts (Medical & Childcare), Legal Services & Identity Theft Guard Plan
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If you love making people happy and delivering phenomenal customer service, American Pest has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Customer Service Representative to join our team. A business will live and die based on how well it treats its customers so this fast-paced, high-volume, inbound call center is an incredibly important component of the continued success of American Pest. That call center needs to be staffed with the most professional, attentive, and upbeat Customer Service Reps we can find. Hopefully, that's you!
American Pest is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily. In fact, we doubled in size last year and with that kind of growth many doors are opened to bring in great new people that will help support that kind of rapid expansion.
Our business thrives off hiring A-players so if this sounds like the place for you - let's talk!
American Pest is proud to offer our full-time employees a host of outstanding benefits!
What You'll Get...
We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!
One of a Kind Employer:
A great working environment in Fulton, MD within walking distance to fantastic restaurants and shopping
The chance to work with a fast-growing company with many exciting changes and opportunities for a varied career experience
A diverse team that makes work fun and satisfying
Flexible working hours that allow for a comfortable work-life balance
Health and Well-being:
Cigna medical insurance plan options to fit your individual needs including HMO, PPO, and HSA
Prescription drug program
Dental & Vision plans
Flexible Spending Accounts (FSA) for medical and childcare expenses
Free local gym membership
Competitive hourly compensation
401(k) Savings Plans (Traditional & Roth)
Life insurance, 100% company paid (with options to buy up)
Long and short-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Full time, year-round employment
Paid training and in-depth orientation
A highly experienced team of professionals to work with
Paid time off includingeight paid holidays
Recognition programs, prizes, giveaways, and advancement opportunities
What You'll Do... As a Customer Service Representative with American Pest, your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers and ensuring their needs are met in a manner that reflects positively on the company. You'll be responsible for answering inbound customer inquiries via telephone and email with the aim of making each customer feel like the most important one of the day. You'll provide friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information. You'll also assist in coordinating complex cross-department efforts between service, sales, management, and administrative teams. With a timely resolution in mind, you'll schedule service, log customer complaints & changes, and follow-up on any customer needs as quickly and helpfully as possible.
Who You Are... So, what does it take to be successful as a Customer Service Rep at American Pest? For starters, you'll have an inner drive to deliver the best service possible and satisfy every customer! You'll also have...
A high school diploma or equivalent
Two or more years of administrative/office experience
Experience using MS Windows/Office and cloud-based software
The ability to thrive in a fast-paced environment
The ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer-focused
The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
The ability to learn and retain complex pest control industry knowledge through company provided online, field, and classroom training
Strong data entry skills and a high level of accuracy
High attention to detail and a desire for getting things right
The ability to understand complex customer data and scheduling geographies
A desire to work as part of a team and to provide back-up when necessary for team members
Concern for helping people and an aptitude for making people feel important and valued
The ability to multi-task and prioritize competing responsibilities according to urgency and importance
The ability to read, write, speak, and comprehend English
Legal eligibility to work in the U.S.
Who We Are...Founded in 1925, American Pest is a fun and energetic mid-size company located in the newly-developed community of Maple Lawn, in Fulton, Maryland (Howard County). We are a great company with a modern, attractive office with access to the latest technology. Within the last two years, we've doubled in size and currently employ 270 employees with 9 remote workers from Tampa, Florida to St. Louis, Missouri! Being part of American Pest means doing your best, every single day, to effect positive change for our customer and our community.
American Pest is part of Anticimex, a global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity as we strive to become the global leader in pest control.
Our Hiring Process...Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:
Complete pre-employment assessments and a phone interview
Schedule an interview and complete our applicant survey
Interview in person at one of our three office locations in Fulton MD, Manassas VA, Richmond VA, or Charlottesville VA (travel expenses covered for applicants outside our metro area)
Emailed offer letter, which is contingent on steps 6 and 7, tentative start date set
Criminal background check and drug screening
Official start date confirmed
We are an Equal Opportunity Employer as defined by the EEOC
American Pest is a Drug-Free Workplace