Fiserv Communications Specialist in Gaithersburg, Maryland
What does a great Communications Specialist do?
You will assimilate technical information and quickly author and distribute quality communications to Fiserv clients, business partners and staff under tight timelines to achieve service level expectations. Exhibit flexibility and strong communication skills, since this position will have a wide variety of responsibilities and synchronize with others across divisions. Support incident communications and on-call requirements that require schedule flexibility. You will lead and execute communication strategy discussions using good judgment about implications of communication decisions and efficiently handle feedback from partners at all levels of the organization. Initiate and lead meetings as vital for a variety of situations throughout the course of an assignment and follow team standard methodologies and templates to maintain archives of documents to ensure easy access for numerous partners. You will utilize tools to fully research each situation as well as track status of outstanding communication deliverables and follow up accordingly. Assist in development of materials vital to support the team including developing and maintaining team procedures, updating educational materials for partners, other procedural documentation associated with automation of tasks and participate in continuous process improvement discussions to advocate for the client experience, improve overall service, reduce costs, training as needed and improve quality.
If your the kind of person who:
Considers yourself an excellent written communicator, a hardworking customer advocate, and able to stay on top of challenging responsibilities? If so, and you can quickly grasp technical concepts to communicate critical information to our clients and internal associates, you will thrive in this position. As a Client Communications Specialist your key responsibility is to collaborate with technical subject matter experts to define and then author, strategize and execute communications for distribution. We work in a dynamic environment that requires the dissemination of very sophisticated information into a well written communication, identification of the appropriate distribution list and efficient leadership of the distribution process.
Basic Qualifications for Consideration:
High School diploma/GED
5+ years Fiserv or EFT Industry experience
Ability to work an on-call after-hours rotation
Strong interpersonal, project management and prioritization skills to handle complex communication strategy in a rapidly changing environment
Demonstrated experience making decisions and solving problems complex in nature and for which there may be no precedent
Ability to work independently as well as perform as a strong teammate
Excellent written and verbal communication skills
Ability to comprehend and assimilate details quickly and accurately
Proficient in Microsoft Excel and Word
Ability to travel 15%
Preferred Qualifications for Consideration:
Experience with Silverpop and ServicePoint
Familiarity with Microsoft Access
Knowledge Fiserv’s processing environments
Learn more about us.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.