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Fiserv Director, Product Management in Gaithersburg, Maryland

Position Description

What does a great Product Management Director do?

The ideal candidate defines and drives product strategy and road map through understanding market problems, the competitive landscape and the ability to solve market problems through products and service. Keeps up to date with competitor information and market trends; identifies business opportunities for the organization; maintains awareness of developments in the organizational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value. Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems.


  • You will be part of a team whose mission is to innovate, develop, and deploy a digital lending experience to our bank and credit union partners, and to non-Fiserv FIs, like Independent Mortgage Banks. You will define the strategy and plans for designing, building and enhancing a world-class mortgage origination platform.

  • Define and align the mortgage platform life of loan strategy across the mortgage products. This includes defining the individual product strategies that ladder up to the overall mortgage ecosystem we are creating.

  • Develop strategies and investment plans based on market, consumer and tech trends research

  • Actively collaborates with internal and external thought leaders and stakeholders

  • Develop investment cases in order to realize returns on market opportunities.

  • Develop pricing and positioning strategies for our product suites

  • Work with Architecture, Development and Delivery representatives to achieve desired outcomes through successful delivery of the product road map.

  • Work with Sales and Marketing representatives for successful channel management, adoption, and marketing activities.

  • Work with Support and operational representatives to ensure client satisfaction.

  • Provide leadership/mentorship to team and other stakeholders through the Product Delivery Life cycle (PDLC).

  • Leads quarterly internal competitive intelligence and strategy meetings, including content and speakers

  • Leads/ actively participates in client advisory council, including meetings, content generation, speaker selection, and ad hoc client interaction activities.

  • Apply all aspects of the Pragmatic Marketing Framework to the role including identification and solutioning for market problems, build/buy/partner decisions, and go-to-market activities.

Basic Qualifications for Consideration:

  • BS/BA Undergraduate degree

  • 10+ years of experience in the Mortgage industry

  • Minimum of ten years of experience in technology/software related product management / financial services product management with a focus on digital lending

  • Proven track record to be a futurist with ability to lay out and execute on supporting strategy and tactical plans

  • Knowledge, experience, and proficiency in product management standards and practices, with particular appreciation for the end-to-end product management discipline

  • Proficient in the operational processes of Residential lending including processing, underwriting, closing, post close audit, QC, compliance, servicing, secondary marketing

  • Detailed understanding of the mortgage process, critical fintech partners and integration with those partners/systems and online/mobile channels

  • Experience with Optical Character Recognition (OCR) technology and use within the lending domain. Machine Learning/AI technology experience a plus

  • Experience with AGILE process framework

  • Experience working with SaaS/Multi-tenant software platforms

  • Demonstrated knowledge of online, mobile and tablet technology and real estate/ mortgage industry trends

Preferred Skills, Experience, and Education:

  • Graduate degree and/ or Accredited Mortgage Banker or CMB designation from the Mortgage Bankers Association

  • Digital Product operations and/or supplier/ partner experience within the Mortgage Industry

  • Able to work with other organizational units and lead through influence

Travel required : 25%

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.