Washington Suburban Sanitary Commission (WSSC) Field Service Representative-Gaithersburg in Gaithersburg, Maryland
Functional TitleField Service Representative-Gaithersburg
Recruitment Category TypeStandard
Functional CategoryUtility Services
Number of Vacancies1
Job Description Summary
Perform skilled basis work in the field that involves replacing and trouble shooting domestic water meters.
Organization NameMeter Services
Reports toUtility Services North Section Manager
Full or Part TimeFull Time
If Part Time how many hours per week
Regular or TemporaryRegular
Position End Date (if temporary)
Mon – Fri; 7:00am – 3:30pmCurrent Temporary Shift 7:00am-5:00pm / 10 hoursSchedule is subject to change with little or no notice.
The Field Service Representative (FSR) reads, installs, and replaces small residential and commercial water meters and their reading devices and responds to billing questions. Disconnects and subsequently reconnects water/sewer services of delinquent customers.
Troubleshoots and repairs electronic metering systems
Inspects customer property, including plumbing fixtures for leaks or meter defects. Reports findings to customers and to appropriate Customer Relations staff
Inspects job site to ensure that conditions are in compliance withWSSCstandards for meter installation
Disconnects and subsequently reconnects water/sewer services of delinquent customers
Installs simple and advanced automatic metering systems
Installs, replaces, and performs preventive maintenance on residential and commercial water meters, and remote reading devices
Investigates meter readings that are out of tolerance
Locates and performs jobs on appointment schedule
Maintains accurate records of repairs and completes work tickets and reports
Performs emergency meter repairs
Performs small meter turn-ons and turn-offs for non-payment and/or customer requests, and may collect payments
Records daily work activities and prepares periodic reports
Repairs and replaces malfunctioning, leaky, noisy water meters
Requisitions supplies and maintains inventory of meters and spare parts on vehicles
Satisfies on-the-spot customer inquiries regarding billing procedures and consumption problems
Takes measurements and sketches location of meters and curb boxes
Uses a wide variety of hand tools (some powered) in cramped and often adverse conditions
Drives a vehicle to conductWSSCWater business
• May read meters as required
• May test equipment to troubleshoot small meters
• Performs related duties as required
Work Environment And Physical Demands
Physical and environmental requirements are outlined in the job description.
Required Knowledge, Skills, And Abilities
Good knowledge of various small water meter components, meter operation principles, procedures for assembly and installation of outside and inside meters with and without remote systems, and plumbing code regulations
Good knowledge of geographical areas of Montgomery and Prince George’s Counties
Skill in the use of common hand and power tools and equipment
Ability to perform moderately to heavy physical exertion under adverse weather conditions, terrain and underground vaults
Ability to resolve mechanical meter problems
Good interpersonal communications skills
Good mechanical skills
Ability to complete first aid training
Ability to operate and understand electrical circuit testers
Ability to operate a computer terminal and understand its functions
Ability to follow verbal and written instructions
Ability to write legibly
Ability to work effectively with Commission employees and the public
Minimum Education, Experience Requirements
High school diploma or equivalent
6+ months of experience at the level of Meter Reader II – OR- 1.5+ years of meter reading experience in a similar industry
Possession of a valid driver’s license with no more than 4 points against current license and the ability to obtain aWSSCdiver’s permit
Must be able to work evenings and weekends
Salary$18.88 - $32.12 per hour
It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.
Open Until FilledYes
Special Instructions to Applicants
Required fields are indicated with an asterisk (*).
*Do you have a High School diploma or equivalent?
*Do you have 6 months of experience at the level of a Meter Reader II OR 1 1/2 years of Meter Reading experience in a similar industry?
*Do you have electrical/mechanical skills?
*This position may require you to work evenings and weekends. Would you be able to meet this requirement?
*Do you have a valid driver's license with no more than 4 points and with no restrictions (except eyeglasses/contact lenses)?
*Are you able to use basic hand tools?
*Will you, now or in the future, require sponsorship for employment visa status?
Are you an honorably discharged veteran of the United States armed forces who was a bona fide resident of the state of Maryland when you entered the U.S. military?
- Cover Letter/Letter of Application