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Washington Suburban Sanitary Commission (WSSC) Field Service Representative-Gaithersburg in Gaithersburg, Maryland

Functional TitleField Service Representative-Gaithersburg

Recruitment Category TypeStandard

Functional CategoryUtility Services


FLSA StatusNon-Exempt

Requisition Number21-0027

Number of Vacancies1

Job LevelNon-Management

Job CodeN/A

Job Description Summary

Perform skilled basis work in the field that involves replacing and trouble shooting domestic water meters.

Organization NameMeter Services

Reports toUtility Services North Section Manager

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

Mon – Fri; 7:00am – 3:30pmCurrent Temporary Shift 7:00am-5:00pm / 10 hoursSchedule is subject to change with little or no notice.

Position LocationGaithersburg

General Summary

The Field Service Representative (FSR) reads, installs, and replaces small residential and commercial water meters and their reading devices and responds to billing questions. Disconnects and subsequently reconnects water/sewer services of delinquent customers.

Essential Functions

  • Troubleshoots and repairs electronic metering systems

  • Inspects customer property, including plumbing fixtures for leaks or meter defects. Reports findings to customers and to appropriate Customer Relations staff

  • Inspects job site to ensure that conditions are in compliance withWSSCstandards for meter installation

  • Disconnects and subsequently reconnects water/sewer services of delinquent customers

  • Installs simple and advanced automatic metering systems

  • Installs, replaces, and performs preventive maintenance on residential and commercial water meters, and remote reading devices

  • Investigates meter readings that are out of tolerance

  • Locates and performs jobs on appointment schedule

  • Maintains accurate records of repairs and completes work tickets and reports

  • Performs emergency meter repairs

  • Performs small meter turn-ons and turn-offs for non-payment and/or customer requests, and may collect payments

  • Records daily work activities and prepares periodic reports

  • Repairs and replaces malfunctioning, leaky, noisy water meters

  • Requisitions supplies and maintains inventory of meters and spare parts on vehicles

  • Satisfies on-the-spot customer inquiries regarding billing procedures and consumption problems

  • Takes measurements and sketches location of meters and curb boxes

  • Uses a wide variety of hand tools (some powered) in cramped and often adverse conditions

  • Drives a vehicle to conductWSSCWater business

Other Functions

• May read meters as required

• May test equipment to troubleshoot small meters

• Performs related duties as required

Work Environment And Physical Demands

Physical and environmental requirements are outlined in the job description.

Required Knowledge, Skills, And Abilities

  • Good knowledge of various small water meter components, meter operation principles, procedures for assembly and installation of outside and inside meters with and without remote systems, and plumbing code regulations

  • Good knowledge of geographical areas of Montgomery and Prince George’s Counties

  • Skill in the use of common hand and power tools and equipment

  • Ability to perform moderately to heavy physical exertion under adverse weather conditions, terrain and underground vaults

  • Ability to resolve mechanical meter problems

  • Good interpersonal communications skills

  • Good mechanical skills

  • Ability to complete first aid training

  • Ability to operate and understand electrical circuit testers

  • Ability to operate a computer terminal and understand its functions

  • Ability to follow verbal and written instructions

  • Ability to write legibly

  • Ability to work effectively with Commission employees and the public

Minimum Education, Experience Requirements

  • High school diploma or equivalent

  • 6+ months of experience at the level of Meter Reader II – OR- 1.5+ years of meter reading experience in a similar industry

Additional Requirements

  • Possession of a valid driver’s license with no more than 4 points against current license and the ability to obtain aWSSCdiver’s permit

  • Must be able to work evenings and weekends


Salary$18.88 - $32.12 per hour

EEO Statement


It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date

Open Until FilledYes

Special Instructions to Applicants

Additional Information

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • *Do you have a High School diploma or equivalent?

  • Yes

  • No

  • *Do you have 6 months of experience at the level of a Meter Reader II OR 1 1/2 years of Meter Reading experience in a similar industry?

  • Yes

  • No

  • *Do you have electrical/mechanical skills?

  • Yes

  • No

  • *This position may require you to work evenings and weekends. Would you be able to meet this requirement?

  • Yes

  • No

  • *Do you have a valid driver's license with no more than 4 points and with no restrictions (except eyeglasses/contact lenses)?

  • Yes

  • No

  • *Are you able to use basic hand tools?

  • Yes

  • No

  • *Will you, now or in the future, require sponsorship for employment visa status?

  • Yes

  • No

  • Are you an honorably discharged veteran of the United States armed forces who was a bona fide resident of the state of Maryland when you entered the U.S. military?

  • Yes

  • No

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter/Letter of Application