Fiserv Implementation Analyst, Staff in Gaithersburg, Maryland
What does a great Staff Implementation Analyst do?
Essential Job Responsibilities :
Build and utilize a detailed knowledge base of the TCM/SCO product suite, including product interfaces. Understand the project scope including Fiserv responsibilities and the client responsibilities for the implementation. Know when to escalate requests outside of the scope or specified responsibilities to the appropriate management resources. Promptly communicate progress and any potential problems to project manager for awareness and/or resolution Have a clear understanding of project landmarks and delivery dates. Provide the client with detailed overviews, workshops and knowledge of the TCM/SCO applications, where applicable. Support the client through user acceptance testing, mock implementations, go-live and post go-live including supervising and ensuring correction of any defects found. Conduct internal and external demonstrations of the products. Provide to clients updated written project/task plans Conduct weekly conversion meetings with clients Good oral and written communication skills. Ability to travel approximately 20%. Performs other duties as required.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Bachelors Degree in business, finance, accounting, computer science and or related field or equivalent experience.
3 + years direct customer/ client functions in the financial services industry. This should include, but not limited to, bank operations for the item processing of check payments, image capture (such as branch capture products), and knowledge of cash letters.
Experience in checking documents/image payments flow and image related products.
Proven experience with conversion experience and Project Management experience
Supervisory/ Management experience
FISERV Products and systems
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.