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Sodexo Senior Manager, Learning Operations in GAITHERSBURG, Maryland

Unit Description

Sodexo is seeking a Senior Manager of Learning Operations to join our Learning & Performance Group. This is a remote position, however we would prefer someone within driving distance of Gaithersburg, MD for occasional meetings.

The Senior Manager of Learning Operations will be responsible for the following:

  1. Manages the processes, systems, and implementation of strategic and tactical training operations across North American Operations.

  2. Develops and manages the financial allocation model used to plan, budget, schedule, report on, measure, and maintain learning delivery for eLearning, virtual instructor-led training, and in-person instructor-led training; representing $6M annually allocated funds. Also responsible for developing the plan to seek executive approval as well as commitment from Segment leadership.

  3. Responsible for contract management for all of L and P. Full lifecycle contract management including, RFP, negotiations, contract writing, billing, invoicing, tracking. Manages vendor relationships.

  4. Accountable for the administration of learning events (both in-person & virtual) in LMS (Learning Management System) and customer service center supporting all of L and P programs.

  5. Accountable for company-wide training program logistics and administration, including:

  6. developing, communicating, and maintaining training schedules

  7. event planning

  8. training deployment readiness

  9. materials fulfillment, print production processes, inventory management

  10. Accountable for Learning and Performance communication strategy that aligns with program deployment goals, segment’s business goals, and SDX communication policies. Ensure campaigns support program allocation goals. Ensure use of current digital media methods and trends.

  11. Builds and maintains strategic relationships with internal partners (Diversity, Legal, Health & Safety, Service Ops, Client Retention, etc.), and L and P partners to enable effective learning administration and delivery.

  12. Effective Team Management of both professional and non-exempt support staff responsible for Communications, Customer Service, Billing, Allocation Model Application, Event Administration, Business and System process development, Fulfillment, Event Management.

The ideal candidate will have the following preferred experience/skillset:

  • 5 years in project management, logistics, program administration, or a related field

  • Bachelor’s Degree in a related field (required)

  • Strong ability to develop business processes with supporting systems and technology

  • Strong strategic, supervisory, and project management skills

  • Ability to write reports, conclusions and makes recommendations based on findings and analytics data analysis

  • Strong time management skills and ability to effectively resolve problems

  • Preferred ability to develop communications content and experience with strategic communications

  • Ability to develop and monitor budgets, strong consultation and interpersonal skills, and ability to manage external resources

  • Ability to interact effectively and build coalitions with all levels in the organization

  • Strong vendor management and contract negotiation skills.

  • Basic understanding of learning technologies and key knowledge of marketplace resources (i.e., capabilities of potential vendors)

  • Basic understanding of all learning, development, and performance programs

  • Ability and willingness to keep others up and down the chain of command, and laterally across the organization, informed of all pertinent information, including both positive and negative information.

  • Demonstrated ability to negotiate effectively, and strategically advise stakeholders, to influence change.

  • Ability and willingness to delegate the authority to complete work activities, giving clear direction as to what needs to be done, and monitoring performance against a predetermined deadline, and/or measure quality and timely completion of assignments.

Position Summary

Primary duties include:

  1. Manages the processes, systems, and implementation of strategic and tactical training operations across North American Operations.

  2. Develops and manages the financial allocation model used to plan, budget, schedule, report on, measure, and maintain learning delivery for eLearning, virtual instructor led training and in-person instructor led training; representing $6M annually allocated funds. Also responsible for developing the plan to seek executive approval as well commitment from Segment leadership.

  3. Responsible for contract management for all of L and P. Full lifecycle contract management including, RFP, negotiations, contract writing, billing, invoicing, tracking. Manages vendor relationships.

  4. Accountable for administration of learning events (both in-person & virtual) in LMS (Learning Management System) and customer service center supporting all of L and P programs.

  5. Accountable for company-wide training program logistics and administration, including:

  6. developing, communicating, and maintaining training schedules

  7. event planning

  8. training deployment readiness

  9. materials fulfillment, print production processes, inventory management

  10. Accountable for Learning and Performance communication strategy that align with program deployment goals, segment’s business goals and SDX communication policies. Ensure campaigns support program allocation goals. Ensure use of current digital media methods and trends.

  11. Builds and maintains strategic relationships with internal partners (Diversity, Legal, Health & Safety, Service Ops, Client Retention, etc.), and L and P partners to enable effective learning administration and delivery.

  12. Effective Team Management of both professional and non-exempt support staff responsible for Communications, Customer Service, Billing, Allocation Model Application, Event Administration, Business and System process development, Fullfillment, Event Management.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years’ experience in project management, logistics, program administration, or a related field

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-MD-GAITHERSBURG

System ID 636823

Category Training

Relocation Type No

Employment Status Full-Time

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