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Latitude, Inc. Sr. Windows Systems Engineer in Gambrills, Maryland

Description of Duties:

The Senior Engineer will assist with design and implementation of Microsoft Azure solutions, and provide ongoing operational support for customers? information systems with onsite requirements.

The engineer will also be required to assist with our Support Desk services. This candidate will report to the head of the Managed Services team and work alongside other systems engineers and Support desk staff. This is a client-facing position and excellent communication skills are essential.

Responsibilities include:

  • Design and operations of customer infrastructure in a Microsoft Azure environment.

  • Provide timely and competent response to technology support request.

  • Provide quality desktop, server, and network-level support

  • Communicate technical information effectively to clients and internal management

  • Configure LAN and WAN topologies, server staging, and deployment

  • Provide Tier 2 or Tier 3 Support Desk support

Required Technical Skills:

  • Minimum of 3 years of hands-on Microsoft Azure experience.

  • Minimum of a two-year degree preferably with emphasis on information systems or technology management (Or the equivalent combination of experience and training)

  • Five years of experience in technical customer support

  • Excellent communication skills

  • Minimum of 6 year?s experience performing computer systems and network troubleshooting

  • Extensive knowledge of workstation operating systems, applications, networks and networking technologies, as well as technology management tools

  • Expert knowledge of Windows server and desktop operating systems, e-mail systems, firewalls and network security

Pluses:

  • Extensive experience working with and knowledge of products provided by leading technology providers, e.g. Microsoft, HP, Dell, SonicWall, Storagecraft

  • Managed services experience, e.g. Labtech

  • Vendor certifications, e.g. MCSE or CSSA

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