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Live! Casino·Hotel Asian Host/Greeter - Luk Fu in Hanover, Maryland

Function (Scope and Main Purpose of Job)

Greets restaurant guests with a positive, friendly attitude. Ensures guests are seated in a timely manner, and that the guest has a favorable dining experience.

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Greeting / welcoming and seating guests.

  • Assign wait staff to service guests in their sections.

  • Answering phone, greeting customers, and keeping track of seat availability in restaurant.

  • Assisting wait/bar staff.

  • Responsible for assisting with bussing and resetting tables.

  • Responsible for cleaning host area and entrance to the restaurant.

  • Ensure the safety and security of employees and customers.

  • Other duties as assigned.

Job Requirements (skills, knowledge, and abilities)

  • Must have upbeat, outgoing and positive attitude.

  • Must be able to communicate in English fluently and in a professional manner.

  • Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.

  • Must be a minimum of 18 years of age.

  • Ability to read and comprehend basic instructions.

  • Ability to perform assigned duties under frequent time pressure in an interruptive environment.

  • Must possess good communication skills.

  • Ability to communicate in English and fluently in either Chinese, Japanese, Korean, Vietnamese & other Asian language.

  • Ability to work in a loud, high-energy 24-hour work environment.

  • Ability to work well in a team environment

Educational Requirements

  • Education: A high school diploma or equivalent GED is required.

  • Experience: Customer service experience dealing directly with customers.

  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Ability to stand and walk for duration of shift.

  • Ability to occasionally lift up to 20 lbs.

  • Ability to bend, stoop and reach, while assisting guests.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.

  • May be exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

Requisition ID: 2021-3505

Division: Food and Beverage Departments

Street: 7002 Arundel Mills Circle

Full Name: First Last (Non-Sortable): Amy Yang

Email Address: amy.yang@livech.com

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