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Moo Properties Customer Service Assistant in Hyattsville, Maryland

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $59000 - $69000 per year.

Responsibilities:

  • Receive and resolve, within established guidelines, customer issues, questions and concerns.

  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

  • Download, distribute, and answer all customer questions received via email.

  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

  • Perform other duties and responsibilities as required or requested by management.

  • High School Diploma or GED.

  • Experience creating and maintaining productive client relationships is a plus.

  • Able to implement solutions to general and specific customer concerns.

  • Possess good organizational skills and record-keeping skills.

  • Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.

  • Good problem-solving ability.

  • Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset;

  • This is not a remote job

  • Disability Insurance

  • Dental insurance

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