Moo Properties Customer Service Assistant in Hyattsville, Maryland
We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $59000 - $69000 per year.
Receive and resolve, within established guidelines, customer issues, questions and concerns.
Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
Download, distribute, and answer all customer questions received via email.
Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
Perform other duties and responsibilities as required or requested by management.
High School Diploma or GED.
Experience creating and maintaining productive client relationships is a plus.
Able to implement solutions to general and specific customer concerns.
Possess good organizational skills and record-keeping skills.
Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word, and Excel.
Good problem-solving ability.
Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset;
This is not a remote job