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Randstad Customer Service Intake Specialist in linthicum heights, Maryland

Customer Service Intake Specialist

job details:

  • location:Linthicum Heights, MD (remote)

  • salary:$16 - $19 per hour

  • date posted:Wednesday, April 28, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Management service

  • reference:AB_3632198

  • questions:jordan.phillips@randstadusa.com410-576-0712

job description

Customer Service Intake Specialist

Are you looking for the next steps in your Healthcare career? Take that first one by applying to be a Customer Service Intake Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as an Intake Specialist or experience in a related position.


Performing timely intake processes on all incoming requestAdhere to timeliness of all incoming requests in accordance with all contractual and federal guidelinesDeliver excellent customer serviceIdentify the completeness of information received for requested services with high attention to detail, as well as the urgency of the requestsProcess authorization of surgical requests according client control requirementsRespond to telephone inquiries from members and/or providers Verification of eligibility, confirmation of benefits, facilitation of the referral/authorization processesMaintain a working knowledge of, and adheres to applicable federal/state regulations including but not limited to, laws related to patient confidentiality, release of information, and HIPAAOther duties as assigned

The essential functions of this role include:

  • working weekends


  • Customer Service

  • Customer support

  • Customer Relations

  • Typing Skills

  • Confidentiality

  • Basic Computer Skills

  • Telephone Etiquette

  • Claims Processing


  • Client Service

  • Basic Software Skills

  • Basic Accounts Receivable


  • High School (required)


  • Years of experience: 0 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.