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Randstad HR Service Center Representative in Linthicum Heights, Maryland

HR Service Center Representative

job details:

  • location:Linthicum Heights, MD

  • salary:$15 per hour

  • date posted:Wednesday, January 13, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Health Care and Social Assistance

  • reference:S_876822

job description

HR Service Center Representative

SHIFTS AVAILABLE: Monday to Friday 6am - 2pm AND 2pm-8 pm

PAY RATE: $15/hour

This position is responsible for receiving and resolving employee, manager, and former employee inquiries through calls and emails. The Service Center Representative will provide advice and guidance covering all areas of HR including compensation and benefits.


Uses procedures, policy manuals, knowledgebase and other reference materials to assist in answering customer (employee/manager/ former employees) inquiries and resolving customer issues.

Communicates HR, Benefits, or Payroll objectives, policies, procedures, and government regulations.

Completes simple HR, Benefits, or Payroll related transactions.

Forwards customer inquiries to Tier 2 Specialists and/or Centers of Excellence or HR Business Partner when specific, in-depth functional knowledge is required.

Documents all customer inquiries, issues and transactions.

Recognizes unusual events or consistent problem areas and works with Supervisor to resolve.

Works as a team member focusing on customer service.

Provides recommendations or suggests methods to update, simplify, and enhance processes, procedures, and technologies.

Assists with the implementation of programs, policies, and services provided by the company by acting as the customer?s first line of contact.

Performs reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer customer inquiries.


Strong communication, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude


High School


Entry Level


High School diploma required; Associates Degree desired

One (1) year of experience in a call-center, or customer service related employment required

To Apply:

For immediate consideration, in addition to applying here, please forward your updated resume to Michelle Bryan at

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.